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About the Role

Join our team as a Customer Operations Specialist and make a significant impact on Business to Business (B2B) customer satisfaction. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Operations Specialist. In this role, you will play a crucial part in delivering exceptional customer experiences by providing accurate information, resolving inquiries, and building lasting relationships.

Responsibilities

Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties
Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s)
Build expert, dynamic knowledge of the company's products and processes to effectively address customer inquiries
Communicate product failures to engineering and product development teams via SAP
Liaise with internal teams to ensure timely notification, action, and resolution of client issues
Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions
Develop and maintain strong working relationships with external customers, managing assigned accounts as necessary
Engage with customers in an inviting, friendly, and professional manner, creating positive relationships and ensuring exceptional experiences
Attend necessary product training classes to enhance product knowledge and stay up to date with industry trends

Requirements

Experience in Customer Service and/or Customer Project Management
You are a born ‘detective’ and love paying attention to details
Excellent verbal and written communication skills to effectively interact with customers
You are a self-starter who takes initiative and thrives in a fast-paced environment
Confident utilizing search engines to get a task done
Experience with MS Office
Technology enthusiast
Familiarity with Service Cloud, SAP and AI technologies are a plus
Strong ability to learn and work independently or collaboratively with minimal supervision
Fluent English, other European languages are beneficial

Skills

Customer Service
Customer Project Management
MS Office
SAP
Service Cloud
AI technologies

Benefits

Company-wide bonuses
Long-term incentive programs
Company-funded retirement plan
Paid leave
Employee Assistance Program (EAP)
Recognition program

About the Company

Corning is one of the world’s leading innovators in glass, ceramic, and materials science.
Our technologies push the boundaries of what’s possible.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.
This segment is classified into two main product groupings – carrier network and enterprise network.
The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications.
The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Equal Opportunity

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws.
Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment.
To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.