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About the Role
Applied is reinventing insurance technology with cloud software and AI-powered solutions. We are seeking an Associate Customer Support Technician, Bilingual (French and English) to assist customers with software, hardware, and product inquiries via phone, chat, and email, providing friendly, informed, and efficient service.
Responsibilities
- Respond to customer phone, email, and chat inquiries about issues or questions related to our software applications.
- Triage and troubleshoot problems with customers to understand and document the nature of such problems.
- Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner.
- Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary.
Requirements
- 1+ years of customer service experience
- Fluency in French and English
- Strong written and verbal communication skills; strong telephone skills
- Experience working with technology and Microsoft applications
- Experience supporting customers in a fast-paced B2B or technology environment
- Strong problem-solving skills and commitment to exceptional customer care
- Comfortable with technology, including software, networking concepts, and case management tools (Salesforce, Freshdesk, Jira, etc.)
Skills
- Customer Service
- Bilingual (French and English)
- Written Communication
- Verbal Communication
- Telephone Skills
- Microsoft Applications
- Problem-Solving
- Technology
- Software
- Networking Concepts
- Case Management Tools
Location
- Remote within the United States
Work Type
- Remote
- Full-time
Experience Level
- Associate
- 1+ years
Salary/Compensations
- $42,000 - $52,000 USD
Benefits
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
About the Company
- Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do.
- For over 40+ years, Applied has built technology that solves real problems for insurance professionals - and we’re still pushing what’s possible.
- You’ll be part of our people-first culture built on trust, inclusion, and growth - where you’re supported to deliver, collaborate with teammates who care, and grow with leaders invested in your success.
Equal Opportunity
- Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.