Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Electrical Shop Manager coordinates daily activities of electricians, serving as the primary contact for university customers. Responsibilities include communicating work order status, ensuring efficient repair services, systems monitoring, preventative maintenance planning, procurement, inventory control, and managing technical trades staff. The manager also oversees third-party service contractors when needed.

Responsibilities

Ensures electric shops are staffed and organized to maximize the strength of multiple trade disciplines and technicians.
Ensures all electrical work is performed in full compliance with the Massachusetts State Electrical Code and University of Massachusetts guidelines, maintaining high standards of safety, quality, and regulatory compliance.
Collaborates with support teams including trade supervisors, directors, engineers, user groups, and customers.
Manages backlog levels by trade area, evaluating, updating, and developing new standard procedures to prioritize work and direct activities.
Manages the need for supplemental services, allocation of additional staff, and overtime.
Supervises and/or coordinates activities of staff and maintenance personnel engaged in maintenance, renovation, central utility plant/infrastructure operation, and other facility activities.
Manages after-hours on-call staff, including scheduling, ensuring coverage, and serving as a main contact for emergencies.
Establishes and documents building needs in consultation with the Management team.
Utilizes reports, building inspection evaluations, and work order information to identify and prioritize deferred maintenance projects.
Establishes scopes of work and develops estimates for deferred maintenance projects.
Assists in the development of three to five-year deferred maintenance plans.
Works closely with the Energy Management, Mechanical, and Plumbing trades to provide support and assist in the development and implementation of the University’s energy conservation and maintenance programs.
Participates in the review of all University capital project plans and specifications to determine impact on operations, maintenance, and staff resources.
Leverages key performance indicators (KPIs) to enhance operational efficiency, managing and evaluating staff performance and work quality.
Develops and implements a strategic University-wide plan for Electrical Maintenance to improve service calls and elevate customer satisfaction.
Fosters a culture of accountability and ownership in all aspects of work performed.
Reviews and/or develops scope of work, cost estimates, schedules, contingencies, and project risks for renovation and maintenance projects.
Obtains necessary permits and approvals required for renovation or maintenance projects.
Monitors project associated costs, coordinates resources, documents scope changes, and tracks KPIs.
Assures compliance with all Federal, State, Local, and University safety policies, building codes, fire codes, and environmental regulations.
Supports training programs for trades employees.
Maintains working knowledge of the management and removal of regulated materials including asbestos, mold, lead, silica, and PCBs.
Establishes a procurement program to support staff operations with required contract services and materials.
Determines the optimum level of parts and supply inventories.
Develops Requests for Proposals and works with purchasing or capital procurement to establish contracts.
Develops and controls the operating budgets for the shop.
Periodically audits work orders to ensure that labor and material are charged properly.
Ensures that staff are organized effectively and knowledgeable of their assigned responsibilities.
Maintains a supportive coaching style emphasizing professional development.
Participates in the selection and hiring of staff; supervises, trains, and evaluates assigned staff members.
Follows progressive disciplinary procedures in conjunction with management; participates in fact-finding activities and grievances.
Implements a formal communications program with key stakeholders.
Monitors and tracks customer satisfaction.
Interacts with Facilities and the campus community in a customer-friendly, professional, and cooperative manner.
Provides support to the department’s continuous improvement program.
Continuously improves department work methods, procedures, and systems.
Performs other duties as assigned.

Requirements

Bachelor’s degree in Mechanical Engineering, Facilities Management, Construction Management, or related field and five (5) years of related experience; OR an Associate’s degree and seven (7) years of related experience; OR nine (9) years of progressively responsible experience in management, mechanical systems maintenance, HVACR, or facilities operations.
At least one (1) year of experience must include serving as a manager or supervisor of a moderate-sized department or unit.
Leadership skills and experience showing significant accomplishments in improving the operational efficiency of a large crew.
Experience planning and responding to emergency failures in buildings with technically sophisticated systems and infrastructure.
Thorough understanding of failure modes of Electrical systems including Lighting Controls and building switches and components and the consequences of the failures.
Thorough understanding of Planning, Procurement, Scheduling, and Field Execution processes.
Ability to create a scope of work and read and interpret complex engineering/architectural drawings and contract documents.
Extensive working knowledge of various manufacturers' equipment and computerized systems.
Experience troubleshooting electrical systems problems and the ability to make recommendations to mitigate systemic issues.
Demonstrated ability to work without supervision and manage workforce to resolve problems of both a technical and administrative nature.
Experience managing personnel, including hiring and interviewing for multiple trades.
Proficiency in the use of computers and skills in MS Office applications (word processing, spreadsheets, databases, electronic mail, internet applications) and computerized maintenance management software programs.
Ability to positively interact with a variety of individuals through direct and non-direct interactions and communications to build relationships with a broad spectrum of customers.
Ability to communicate effectively in both oral and written communication with a diverse audience both internal and external to the University.
Ability to prioritize the importance of assets and maintenance tasks and link to strategic goals.
Possession of a current motor vehicle operator license and reliable transportation.
Willingness and ability to work occasional evening and weekend hours and be on-call to report to work during emergency closures, inclement weather, or significant events that affect campus operations.
Must be able to frequently walk up and down stairs, climb ladders, etc. in a mechanical room and/or construction site setting.
Must be able to utilize ladders, scaffolding, high-lifts and enter confined spaces.
Must be able to inspect and review facilities issues near electrical equipment, rotating machinery, and other mechanical systems.
May be required to wear personal protective equipment (PPE) when necessary.

Skills

Electrical systems troubleshooting
Planning
Procurement
Scheduling
Field Execution
Scope of work creation
Reading and interpreting engineering/architectural drawings and contract documents
MS Office applications (word processing, spreadsheets, databases, electronic mail, internet applications)
Computerized maintenance management software programs
Customer interaction and relationship building
Oral and written communication
Prioritization of assets and maintenance tasks
AutoCad (preferred)

Location

Amherst

Work Type

Full time
Onsite

Experience Level

5 years of related experience (with Bachelor's degree)
7 years of related experience (with Associate's degree)
9 years of progressively responsible experience (in management, mechanical systems maintenance, HVACR, or facilities operations)
1 year of experience as a manager or supervisor of a moderate-sized department or unit
Experience planning and responding to emergency failures
Experience managing personnel, including hiring and interviewing
Line management experience directly supervising trade crews in a 24/7/365-day operation (preferred)

Education Level

Bachelor's degree in Mechanical Engineering, Facilities Management, Construction Management, or related field
Associate's degree
Journeyman’s Electrical License (preferred)
Master’s Electrical License (preferred)

Salary/Compensations

PSSAP Pay Grade: Grade 31

Benefits

Click here to view the Professional Staff Hiring Ranges [https://www.umass.edu/hr/benefits-and-pay/classification-and-compensation/pay-policies/exempt-salary-ranges]

About the Company

Facilities Management
Building Maintenance
University of Massachusetts

Equal Opportunity

This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.