Customer Fulfilment Manager at 9-2-3 Jobs Limited | GB | Rezi

Customer Fulfilment Manager at 9-2-3 Jobs Limited

Customer Fulfilment Manager

9-2-3 Jobs Limited · GB

1 weeks ago

Customer Fulfilment Manager

9-2-3 Jobs Limited · GB

11 days ago
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About the Role

Manage outbound logistics, production planning, and dispatch operations for a pioneering ethical food company, ensuring reliable and cost-effective order fulfillment while maintaining compliance with ethical standards.

Responsibilities

  • Manage outbound logistics with co-packers, warehouses, and 3PL partners to ensure reliable, cost-effective order fulfilment.
  • Lead production and demand planning, ensuring stock levels match forecasted requirements.
  • Oversee dispatch operations, shipping paperwork, and transport scheduling.
  • Supervise invoicing and order fulfillment compliance with Fairtrade and Organic standards.
  • Maintain accurate inventory data in Unleashed/Xero and issue weekly/monthly performance reports.
  • Drive continuous improvement projects to boost efficiency and reduce costs.
  • Develop strong relationships with customers, suppliers, and warehousing partners.
  • Collaborate with the Supply Planning Manager to align material availability with production plans.
  • Mentor and support team members, promoting best practice and process development.

Requirements

  • Proficient with Unleashed/Xero/Excel.
  • Experience in supply chain or logistics management.

Skills

  • Logistics management
  • Supply chain management
  • Demand planning
  • Inventory management
  • Reporting
  • Continuous improvement
  • Relationship management
  • Team leadership

Location

  • London

Work Type

  • Hybrid
  • Part-time

Salary/Compensations

  • £39,000 - £44,000 FTE

Benefits

  • Generous holiday allowance

About the Company

  • Pioneering ethical food company with a passion for high-quality sustainable food.