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About the Role
The Assistant Office/Service Desk Manager is responsible for ensuring superior customer service and control of losses through efficient management of service desk and bookkeeping operations, adhering to the company's vision of providing a friendly neighborhood store that saves customers time and money.
Responsibilities
- Prioritize multiple tasks without constant supervision
- Handle cash, checks, and other media and distinguish between various forms of currency
- Responsible for proper cash and media reconciliation at the end of each shift
- Maintain a clean and organized environment around the service desk and bottle area
- Answer incoming telephone calls and direct to correct person/department
- Inform manager on duty and/or office manager of any problems or important information
- Assist Service Desk manager in selection, training, and development of service desk and bookkeeping associates
- Complete all necessary paperwork relating to Bookkeeping and Service Desk Department
- Follow all Federal, State, and Local regulations as well as company policies regarding Service Desk operations, safety, and sanitation
- Ensure all security procedures are followed to protect from internal/external theft
- Maintain efficient use of supplies
- Confirm all equipment is in proper working condition
- Report any information/ problems to Service Desk manager
- Act in place of Service Desk/Bookkeeping manager when they are absent
- Follow direction of managers, as given
Requirements
- Must be 18 years of age
- Ability to read, write, and perform basic math functions
- Possess basic computer skills
- Possess strong communication skills
Skills
- Cash handling
- Customer service
- Bookkeeping operations
- Loss control
- Basic computer skills
- Communication skills
Work Type
- Full-time
Salary/Compensations
- $18.50/hr
About the Company
- The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money.
Equal Opportunity
- Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.
- Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.