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About the Role
At Four Seasons Private Residences Austin, the Residence experience begins at the front door. Through genuine relationships, thoughtful recognition and attention to the details that matter, this role helps residents feel known, cared for and at home. We are looking for someone who notices what others may miss, anticipates needs and takes ownership of creating solutions. You will welcome residents and guests by name, assist with vehicles, luggage, groceries, and packages, maintain an organized and welcoming residential entrance, and help ensure the front drive operates safely and efficiently. Exceptional residential service also happens between the requests. You will learn resident preferences and routines, recognize opportunities to assist before being asked, communicate important information to the appropriate team members and follow through to ensure needs are addressed. When a request cannot immediately be accommodated, you will approach it with resourcefulness and a willingness to explore what may be possible. As part of the Residential Team, you will work closely with Concierge, Security, Engineering and our Hotel colleagues to provide consistent Four Seasons service. Discretion, professionalism and respect for the privacy of our homeowners and their guests are essential.
Responsibilities
- Welcome residents and guests by name
- Assist with vehicles, luggage, groceries, and packages
- Maintain an organized and welcoming residential entrance
- Ensure the front drive operates safely and efficiently
- Learn resident preferences and routines
- Recognize opportunities to assist before being asked
- Communicate important information to the appropriate team members
- Follow through to ensure needs are addressed
- Approach requests with resourcefulness when they cannot immediately be accommodated
- Work closely with Concierge, Security, Engineering and Hotel colleagues
Requirements
- A genuine desire to serve and connect with people
- Strong communication and interpersonal skills
- The ability to recognize residents, learn preferences and build trusted relationships
- An anticipatory mindset with strong attention to detail
- Resourcefulness and a willingness to take ownership of resident needs
- Ability to remain composed and organized while managing multiple priorities
- Strong teamwork and communication across departments
- Professional judgment and respect for resident privacy and confidentiality
- Ability to safely operate resident and guest vehicles, including manual transmission
- Valid State of Texas driver's license
- Authorization to work in the United States
- Flexibility to work mornings, evenings, weekends and holidays in a 24/7 residential environment
Skills
- Communication skills
- Interpersonal skills
- Attention to detail
- Teamwork
Location
- Austin
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Complimentary Medical, Dental and Vision Insurance after 30 days
- Room night stays at Four Seasons Worldwide
- Employee meals prepared by the Four Seasons Culinary Team
- Dry cleaning and alteration of employee uniforms
- Parking in Downtown Austin during work shifts
- Discounted public transportation options
- Discounted Four Seasons beds and bedding
- Discounted Gold’s Gym membership
- Vacation
- Sick leave
- Twelve (12) Paid Holidays
- 401k participation with a company matching program
- 100% Company-Paid Parental Leave
- Growth opportunities within Four Seasons
About the Company
- Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect. Our team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We believe in recognizing familiar faces, welcoming new ones, and treating everyone with respect. Our purpose is to create lasting impressions through genuine connections.
- The Austin hotel is a lakeside retreat in the heart of downtown on Lady Bird Lake. It features 286 guest rooms and suites, two award-winning dining outlets, a luxury spa, and significant event space. It is one of Austin’s first and longest-standing luxury hotels, known for legendary service and accommodations, as well as exciting seasonal activations and evolving food and beverage offerings.
Equal Opportunity
- Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.