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About the Role

Ingram Micro is seeking a Customer Experience Representative (CER) to serve as a trusted advisor to reseller partners, vendors, and internal sales teams. In this role, you will leverage the power of the Xvantage platform to drive customer engagement, platform adoption, sales enablement, and business growth.

Responsibilities

• Help reseller partners and vendors maximize the value of the Xvantage platform through strategic recommendations and insights.
• Analyze platform data to identify opportunities for increased customer engagement, solution adoption, and revenue growth.
• Drive initiatives focused on customer acquisition, pipeline development, renewals, upgrades, and cross-sell opportunities.
• Serve as a trusted advisor, helping customers optimize their business outcomes through technology and platform utilization.
• Develop expertise across Ingram Micro's portfolio of technology solutions and services.
• Build and maintain knowledge of industry trends, emerging technologies, competitive offerings, and market opportunities.
• Partner with internal teams to position Ingram Micro as a strategic technology advisor.
• Help customers identify the right solutions to address business challenges and growth objectives.
• Collaborate with sales teams to uncover customer needs and recommend tailored solutions.
• Participate in pre-sales activities, including solution presentations, product demonstrations, and proposal support.
• Develop sales tools, customer-facing materials, and enablement resources to support revenue growth initiatives.
• Identify opportunities to strengthen customer relationships and expand solution adoption.
• Build strong relationships with customers, reseller partners, and vendor stakeholders.
• Proactively engage customers to understand goals, challenges, and business priorities.
• Provide personalized recommendations that drive measurable customer success.
• Act as a key resource for customer education, training, and ongoing support.
• Collaborate closely with vendor partners to stay informed on product updates, promotions, and go-to-market strategies.
• Leverage vendor relationships to create value-added opportunities for customers.
• Support joint business initiatives that increase customer engagement and solution adoption.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in customer success, sales support, account management, business development, customer experience, partner enablement, or a related role.
• Strong communication, presentation, and relationship-building skills.
• Ability to prioritize multiple projects and work effectively in a fast-paced environment.
• Proven ability to collaborate across cross-functional teams and external partners.
• Customer-first mindset with a passion for delivering exceptional experiences and business results.
• Experience within the technology, IT distribution, SaaS, cloud, software, hardware, or technology solutions industry.
• Familiarity with sales enablement, partner programs, channel sales, customer success platforms, or digital marketplace solutions.
• Experience supporting reseller partners, vendors, or technology ecosystems.
• Strong analytical skills with the ability to leverage data and insights to drive customer outcomes.
• Must be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Skills

• Customer Success
• Account Management
• Consultative Selling
• Sales Enablement
• Partner Relationship Management
• Business Development
• Solution Selling
• Customer Engagement
• Communication & Presentation Skills
• Technology Solutions
• Platform Adoption
• Vendor Management
• Cross-Functional Collaboration
• Strategic Thinking

Location

• U.S.

Work Type

• Full-time

Experience Level

• 2+ years of experience

Education Level

• Bachelor's degree or equivalent combination of education and experience

Salary/Compensations

• USD $49,500.00 - $79,200.00 per year

Benefits

• Healthcare benefits
• Paid time off
• Parental leave
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Wellbeing benefits

About the Company

• Ingram Micro is a leading technology company for the global information technology ecosystem.
• With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
• Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.
• Learn more at www.ingrammicro.com

Equal Opportunity

• Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.