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About the Role

The Director, Customer, Broker & Third-Party Security will be responsible for the design, delivery, and operations of security platforms that secure the digital experience of customers and brokers, as well as platforms used to assess and mitigate risks related to third parties. This role has high visibility and requires regular communication with senior management and continuous interaction with IT and Security teams.

Responsibilities

Manage a team of managers and professionals to ensure optimal operation of existing security solutions and delivery of road maps and 3+ year strategy.
Collaborate with IT colleagues and business peers to balance user experience and security in customer and broker channels.
Lead mechanisms to mitigate third-party risk, including assessments and continuous monitoring.
Manage steering and governance committees, informing stakeholders and representing team challenges at executive forums.
Create and publish team backlog/capacity plans to foster transparency and risk-informed execution.
Build strong relationships with development teams for customer and broker facing channels.
Ensure alignment of selected technology with security practices and enterprise architecture.
Actively participate in ongoing IT projects and support acquisition projects.
Advise on customer, broker, and third-party security to IT and business stakeholders.
Ensure resources are working on priority projects, requests, and issues.
Effectively establish and manage multi-disciplinary teams.
Lead IT infrastructure and design activities in support of the IT mission, leveraging industry best practices.
Ensure the team has the expertise to support the IT mission by enabling appropriate training.

Requirements

Bachelor’s degree in computer science or other relevant field, or any combination of equivalent education and experience.
Minimum 7 years of experience managing large technical teams.
Experience managing platforms for customer identity and access management, cloud-native application protection, and/or third-party risk management.
Experience managing multiple concurrent projects and initiatives.
Experience in heterogeneous and complex IT environments (cloud, SaaS, on-prem).
Bilingualism (French/English) is an asset.
Must be eligible to work in Canada.
Motivated team player able to lead and motivate interdisciplinary and multidisciplinary teams.
Customer orientation.
Excellent oral and written communication, interpersonal and collaborative skills.
Ability to communicate technical concepts to technical and non-technical audiences.
High level of personal integrity and ability to handle confidential matters professionally.
Demonstrate appropriate level of judgment and maturity.
Negotiation and coaching skills.
Demonstrates integrity and discipline.

Skills

Customer identity and access management
Cloud-native application protection
Third-party risk management
Security platforms
Risk assessment
Risk mitigation
IT infrastructure
Technology alignment
Enterprise architecture

Location

Canada

Work Type

Hybrid work model
Full-time

Experience Level

Director
Minimum 7 years of experience managing large technical teams

Education Level

Bachelor’s degree in computer science or other relevant field or any combination of equivalent education and experience

Salary/Compensations

161,600 - 197,500
Annual bonus target of 20% with potential payout of up to double the target
Up to 12% of salary in share plan & other savings

Benefits

Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
Telemedicine
Wellness account
Share plan
Pension offerings
Defined benefit pension plan offering guaranteed income for life

About the Company

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
We acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people.

Equal Opportunity

We are an equal opportunity employer.
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations).
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.