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About the Role

To present a professional image of Hope Acres to both the public and the residents living within the facility, maintaining a high level of courtesy as well as accurateness in matters of clerical responsibility. To assure the security of the premises, the safety of the residents, and the smooth running of the building.

Responsibilities

• Monitor activities of clients as required.
• Provide requested information and assist with client orientation to guidelines and schedules.
• Oversee and assist with supervision of clients during daily tasks.
• Provide support, assistance, and encouragement to clients.
• Perform clerical duties for client documentation (EMHware), log book entries, sign-out sheets, and visitor information.
• Make necessary referrals to other staff.
• Make public announcements for clients or staff.
• Conduct scheduled rounds of all property areas, familiarizing with fire, health, and safety measures. Supervise fire evacuation and safety procedures during shift.
• Monitor client activities in the smoking area.
• Take client attendance at scheduled activities.
• Ensure clients' late-night snack is available at the scheduled time.
• Provide accurate and timely conduct reports on client activity to the Program Coordinator.
• Answer and monitor the telephone, routing calls to appropriate departments and staff.
• Conduct urine screening on clients as required, and at all times when a client returns to the property following a pass.
• Check packages and bags of clients returning from off-grounds activities.
• Attend all seminars, training sessions, or staff meetings as required.
• Immediately notify the On-Call staff if clients are late when returning from pass, following a 15-minute grace period.
• Contact the On-Call staff when any serious occurrence takes place.
• Complete other tasks as required.

Requirements

• Degree or Diploma in one of the Human Services professions.
• Keyboarding and demonstrated knowledge of Microsoft Office applications, email, and internet applications.
• Pleasant, courteous, and professional telephone manners.
• Respectful and professional towards clients, public, students, and staff.
• Ability to maintain a high degree of confidentiality.
• Willingness to learn and accept supervision.
• Networking, referrals, and strong knowledge of resources.
• Knowledge and experience with concurrent disorders.
• Knowledge of culturally competent practices.
• Knowledge and experience with data management systems and outcome measurements.
• Awareness and experience with marginalized and vulnerable populations.
• Basic First Aid/CPR Certification is an asset.
• Proficient in English language; second language is an asset.
• Training as a “Trained Person” under MOE Private Water System regulation and ability to conduct water testing as required.
• Must have access to reliable transport or vehicle, as no public transit is available in the rural location.
• Upon hiring, successful candidate must provide a current Vulnerable Sector Screening acceptable to the Salvation Army.

Skills

• Microsoft Office applications
• Email applications
• Internet applications
• Keyboarding
• Telephone manners
• Confidentiality
• Networking
• Referrals
• Resource knowledge
• Concurrent disorders knowledge
• Culturally competent practices knowledge
• Data management systems knowledge
• Outcome measurements knowledge
• Marginalized and vulnerable populations awareness
• First Aid/CPR Certification
• English language proficiency
• Second language proficiency
• Water testing
• Reliable transport

Location

• Rural location

Work Type

• Office setting

Experience Level

• Experience with concurrent disorders
• Experience with data management systems
• Experience with outcome measurements
• Experience with marginalized and vulnerable populations

Education Level

• Degree or Diploma in one of the Human Services professions

Salary/Compensations

• $20.09 to $25.11 with a maximum of $30.13

Benefits

• Reasonable accommodation upon request

About the Company

• For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
• Building on its roots as a world-wide Christian church, each year it helps more than 2 million people, providing necessities such as food, clothing and shelter.
• It supports people experiencing unemployment, addiction and family challenges.
• The Salvation Army continually adapts and innovates to meet emerging needs and live out its mission, vision and values of hope, service, dignity and stewardship.
• As a faith- and values-based organization, it hires and serves people of all backgrounds and walks of life.
• The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Equal Opportunity

• As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.