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About the Role

This role is a great opportunity for someone with strong regulatory expertise and a customer-first mindset to ensure customer communications are clear, compliant, and effective. You will review and approve customer-facing content across digital and print channels, partnering with internal teams and external clients. This is a highly visible role where you will help shape customer communications and influence good customer outcomes across the business.

Responsibilities

Review and approve customer communications and financial promotions.
Ensure communications are compliant, clear and customer-focused.
Provide guidance to stakeholders and clients to support a right-first-time approach.
Support the development of policies, procedures and governance standards.
Produce and monitor management information and reporting.
Maintain accurate records and effective controls.
Monitor regulatory developments and provide practical guidance.
Partner with Product, Digital, Creative and Client teams.
Support the development of customer terms and conditions.

Requirements

Strong regulatory knowledge, excellent attention to detail and the confidence to engage with stakeholders at all levels.
Ability to balance regulatory requirements with commercial objectives, while building strong relationships and delivering practical solutions.
Experience reviewing, approving or advising on financial promotions and customer communications.
Strong knowledge of the rules and regulations governing financial promotions.
Excellent written and verbal communication skills.
Ability to interpret complex regulations and apply them pragmatically.
A customer-focused approach and commitment to delivering good customer outcomes.
Experience working across multiple teams and positively influencing stakeholders.
Exceptional attention to detail and accuracy.
Experience using management information to drive insight and continuous improvement.
Experience working with clients and business stakeholders.
Degree-level education or equivalent experience.
Collaborative, accountable, commercially aware and motivated by delivering high-quality outcomes for both customers and the business.
Thorough referencing process, which includes criminal record, credit and reference checks.

Skills

Regulatory expertise
Customer-first mindset
Financial promotions review and approval
Customer communications
Stakeholder engagement
Policy development
Reporting and management information
Regulatory monitoring
Client relationship management
Written communication
Verbal communication
Problem-solving

Location

Wimbledon Office

Work Type

Hybrid
Permanent

Experience Level

Mid-level

Education Level

Degree-level education or equivalent experience

Salary/Compensations

Competitive salary
Annual discretionary bonus

Benefits

25 days annual leave plus bank/public holidays
Option to buy up to 5 additional days of annual leave
Life assurance – employer funded cover of 4x basic salary
Health cash plan – employer funded cover for essential healthcare costs
Unlimited access to a 24/7 virtual GP service
Attractive company pension scheme
Car Leasing – carbon neutral salary sacrifice scheme
Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
Employee Assistance Programme – specialist advice and support
Free Domestic & General protection plan
Discounted rates on additional plans
Referrals for family and friends

About the Company

Domestic & General is growing fast across 12 countries, protecting the appliances that keep households running and cutting waste by extending product life.
Recognised by Great Places to Work and the Inclusive Employers Standard.
Building a modern, technology lead business.
Proud of our 100-year legacy and excited about our future growth plans.
Expanding our horizons, entering new markets and territories internationally.

Equal Opportunity

Domestic & General are an equal opportunities employer which means we treat people fairly.
We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.