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About the Role

Lead a flagship standalone Virgin Atlantic Holidays store in London, building a brilliant team and bringing the brand to life in a high-profile retail environment. Create a welcoming, high-performing culture where guests feel inspired and colleagues feel proud, supported, and motivated to succeed.

Responsibilities

• Lead your store to deliver sales, guest experience, and people performance targets, using insight and data to drive continuous improvement.
• Coach, develop, and inspire a team of Retail Advisors to deliver personalized holiday experiences and exceptional service.
• Create a positive, inclusive, and high-performing team culture where colleagues feel motivated, supported, and empowered.
• Build relationships within the local community and with key partners to grow brand awareness, attract new guests, and drive commercial performance.
• Bring the Virgin Atlantic Holidays brand to life through every guest conversation, local activity, and team interaction.
• Champion innovation, embrace change, and help your team feel confident through new ways of working.
• Oversee the day-to-day operation of the store, ensuring compliance with policies, health and safety, data protection, and operational standards.
• Act as the key escalation point for the store while working closely with the Divisional Manager and wider support teams to deliver operational excellence.

Requirements

• Proven experience leading a team to achieve sales, guest, and operational performance targets, ideally within a retail, travel, or hospitality environment.
• A natural coach who enjoys developing others, building confidence, and creating an engaged, high-performing team culture.
• Strong commercial awareness, using data, market insight, and local opportunities to drive business performance and guest acquisition.
• The ability to create an energized, inclusive, and high-performing team culture.
• Excellent communication and relationship-building skills, with the confidence to influence and collaborate with colleagues, suppliers, and stakeholders.
• Resilience, adaptability, and a positive approach to change.
• A guest-first mindset, with the ability to make every interaction feel personal, thoughtful, and memorable.
• Retail management experience is desirable, but inspirational leaders from retail, travel, hospitality, or guest-focused environments who bring commercial thinking, people leadership, and a passion for creating brilliant experiences are also encouraged.

Skills

• Sales
• Guest Experience
• People Management
• Coaching
• Commercial Awareness
• Data Analysis
• Relationship Building
• Communication
• Innovation
• Adaptability

Location

• Battersea, London

Work Type

• Full Time
• Permanent
• Shift-based

Experience Level

• Management

Salary/Compensations

• £40,000 per annum plus Sales Incentive Plan

Benefits

• Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination
• Uncapped commission scheme
• Range of learning programmes, available both online and in person
• Generous contributory pension scheme
• Life assurance
• Iconic Vivienne Westwood uniform

About the Company

• At Virgin Atlantic, we believe everyone can take on the world. At Virgin Atlantic Holidays, we help our guests do exactly that by creating unforgettable holidays, brilliant experiences and memories that last long after they come home.
• We are on an exciting journey as we return to London and shape a new era of premium travel.
• This is your chance to lead a store with personality, purpose and ambition.
• You will be part of a brand known for doing things differently, challenging the ordinary and putting people at the heart of travel.

Equal Opportunity

• Our differences make us stronger. Our guests come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
• To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.