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About the Role
The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
Responsibilities
- Greeting guests.
- Answering questions - accurately and politely.
- Answering the phone.
- Making proficient sales transactions - using a point-of-sale system.
- Handling cash and other forms of payment.
- Maintaining proper cash drawer balances.
- Directing guests to areas/restrooms.
- Demonstrating impeccable product knowledge.
- Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
- Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
- Maintaining a clean and organized store.
- Maintaining proper product stock levels – through retail pulls & inventories.
- Displaying Retail product – through HRC’s visual display standards.
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
- Assuring the complete satisfaction of each and every guest.
- Creating memorable experiences.
- Entertaining guests to create “Raving Fans”.
Requirements
- This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Skills
- Sales
- Customer Service
- Point-of-sale system operation
- Cash handling
- Product knowledge
- Suggestive selling
- Visual merchandising
- Opening and closing procedures
Work Type
- Full-time
Salary/Compensations
- $19 - $25/Hourly
Benefits
- Comprehensive benefits package
- Health and well-being support
- Future planning assistance
- Work-life balance support
About the Company
- With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies.
- Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe.
- Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues.
- HRI owns the global trademark for all Hard Rock brands.
- The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide.
- Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida.
- In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards.
- For more information on Hard Rock International visit www.hardrock.com.