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About the Role

Carnegie Hall Ushers are part of a dedicated team providing world-class customer service and support throughout a performance. Reporting to the Front-of-House Manager, we are seeking proactive and enthusiastic individuals to represent Carnegie Hall by ensuring an extraordinary experience with dedicated assistance and by minimizing disturbances.

Responsibilities

• Assist guests with exceptional service
• Contribute to a positive, respectful, and team friendly workplace where safety, professionalism, and collaboration are valued
• Demonstrate a strong knowledge of Carnegie Hall’s facilities and events
• Build strong working relationships with union supervisors through open and professional communication, following daily assignments, and meeting performance expectations
• Demonstrate flexibility by adapting to ongoing operational needs, including overtime or schedule adjustments when required
• Report to work on time and be prepared for each scheduled shift to ensure smooth daily operations
• Follow all safety policies and best practices
• Stand for extended periods of time as well as climbing and descending stairs regularly in the performance of job duties
• Lift program boxes and other supplies as needed
• Work a flexible schedule including matinees, evening performances, and holidays

Requirements

• Previous experience in a customer service setting
• A strong commitment to providing great service
• Professional demeanor and good judgment
• Excellent interpersonal skills and a proactive work-ethic
• An appreciation of music with knowledge of classical music a plus
• Ability to speak multiple languages is encouraged
• Must submit a COVER LETTER with resume

Skills

• Customer service
• Interpersonal skills
• Communication
• Flexibility
• Professionalism
• Teamwork
• Safety awareness
• Music appreciation
• Classical music knowledge (preferred)
• Multilingual abilities (preferred)

Location

• New York

Work Type

• Part-Time
• Full-Time (additional days as needed)
• Union Position

Experience Level

• Entry Level (customer service experience required)

Salary/Compensations

• $22.78/hour (4 hour minimum)

About the Company

• Since 1891, New York's Carnegie Hall has set the international standard for excellence in performance, presenting exceptional concerts by the world’s finest artists on its three iconic stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz, world, and popular music.
• Carnegie Hall’s Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall's commitment to making great music accessible to as many people as possible.

Equal Opportunity

• Carnegie Hall is an equal opportunity employer, committed to diversity and inclusion in the workplace.
• Decisions concerning employment are made on the basis of an individual’s qualifications to contribute to meeting Carnegie Hall’s needs.
• Carnegie Hall is committed not to discriminate against individuals on the basis of race, color, national origin, citizenship, religion, sex (including gender identity, gender expression or status of being transgender), sexual orientation, marital status, familial status, status as a caregiver, status as a victim of domestic violence or sex offenses or stalking, criminal convictions (except where otherwise permitted by law), arrest record, credit history, pregnancy, age, mental or physical disability, veteran or military status, reproductive health decisions, or any other characteristic protected by law.