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About the Role

ACV VIPER is an AI-powered hardware platform designed to help automotive dealerships acquire more vehicles and increase service lane revenue. This role is crucial for ensuring the platform is installed and optimally configured, enabling customers to achieve immediate value upon deployment.

Responsibilities

Oversee hardware installations in dealership environments.
Launch customers on the software platform.
Configure integrations with dealer management systems and CRMs.
Serve as the primary customer contact from on-site launch, understanding dealership operations.
Drive adoption with service drive managers and sales managers during the initial 30 days.
Support change management to ensure customers maximize value from their ACV powered solution.
Own each customer's end-to-end VIPER deployment as ACV's on-site advisor.
Assess dealership operations and design customized deployment and configuration plans.
Review and approve pre-install assessments for dealership readiness.
Direct and oversee on-site hardware installation, occasionally assisting technicians.
Configure customer-specific software settings and select integration approaches.
Diagnose and resolve technical and integration issues in the field.
Make the final go/no-go decision on launch readiness and customer handover.
Resolve customer escalations, complaints, and disputes on site.
Advise dealership leadership on operational changes to maximize adoption.
Formulate customer-specific adoption strategies.
Provide on-site training to dealership staff and retrain existing customers as needed.
Support remote diagnostics and resolution for post-launch issues.
Communicate field-level bugs, feature requests, and integration gaps to Product and Engineering.
Contribute to installation standards, checklists, and SOPs.

Requirements

3–7 years in field implementation, technical onboarding, or solutions engineering, ideally in automotive technologies.
Occasional physical activity, including lifting up to 50 pounds, may be required.
Direct experience with automotive dealer-facing software systems (DMS, IMS, CRM, inspection).
Experience working with dealer senior management and in customer relationship management roles.
Comfortable working in an automotive dealership environment directing and coordinating install technicians.
Ability to solve problems without a detailed playbook.
Comfortable with traveling approximately 75% of the time (typically 3 weeks per month).
Excited about innovation and new technologies.

Skills

AI
Hardware platform installation
Software platform configuration
Integration with dealer management systems (DMS)
Integration with Customer Relationship Management (CRM) systems
Change management
Automotive industry knowledge
Problem-solving
Customer relationship management
Technical training
Remote diagnostics

Location

On-site at dealerships

Work Type

Full-time
Travel required (approx. 75%)

Experience Level

3-7 years

Benefits

Multiple medical plans
Company-sponsored Short-Term Disability, Long-Term Disability, and Life Insurance
Optional Dental and Vision insurance
Optional Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off (uncapped vacation, sick days, holidays, floating holidays)
Parental leave
Bereavement leave
Jury duty leave
Voting leave
Employee Stock Purchase Program
401(k) retirement planning

About the Company

ACV is a technology company that has revolutionized the automotive industry by transforming how dealers buy and sell cars online.
ACV Auctions Inc. uses innovation and user-designed, data-driven applications and solutions to build the most trusted and efficient digital marketplace.
The company provides data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights.
ACV is a disruptor in the automotive industry.

Equal Opportunity

ACV is committed to an inclusive culture where every individual is welcomed and empowered.
ACV fosters a work environment of acceptance and understanding that is free from discrimination.
ACV is an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
ACV considers qualified applicants regardless of criminal histories, consistent with legal requirements.
ACV provides reasonable accommodation for individuals with disabilities or special needs.