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About the Role
This role is part of our Experience & Engineering team in Germany, combining technology and experience design to create emotive yet conversion-focused ideas, products, and campaigns. We are looking for a Client Director to manage accounts with pro-activeness, empathy, strategic thinking, and communication skills, driving strategic customer management and development.
Responsibilities
- Act as a business accelerator for clients and the company.
- Take overall responsibility for the client, ensuring collaboration success and sales volume expansion.
- Manage and lead a senior DEPT® team on the client side.
- Monitor client product performance and KPIs, implementing optimization measures.
- Ensure client satisfaction.
- Pro-actively initiate and drive strategic customer development.
- Adapt offers to customer goals by understanding their business objectives and pain points.
- Gain an overview of the client's stakeholder landscape and maintain regular exchange.
- Ask the right questions to uncover new business areas.
- Deliver individual client presentations and conduct regular planning meetings.
- Present work internally and externally.
Requirements
- Many years of professional experience managing global accounts in digital experience and technology with seven-figure annual budgets.
- Experience working with global clients is a plus.
- Experience managing and facilitating international and cross-functional internal teams.
- Drive strategies based on insights and analyses.
- Very good understanding of digital experience mechanisms.
- Experience providing strategic advice to clients and selling expertise profitably.
- Previous agency experience, with tech agency experience being a plus.
- Enthusiasm for current digital industry discussions and trends.
- Experience with technology environments, with a high-level understanding of Platform and UX/UI Design.
- Ability to present complex strategic ideas clearly.
- Very good understanding of reporting and analysis to provide clear instructions for future actions.
- Professional working proficiency in German with excellent English skills.
Skills
- Strategic thinking
- Communication skills
- Customer management
- Customer development
- Data analysis
- Client presentations
- Stakeholder management
- Digital experience mechanisms
- Strategic advice
- Sales
- Reporting
- Analysis
- Platform understanding
- UX Design
- UI Design
Location
- Hamburg
- Berlin
Work Type
- Hybrid
Experience Level
- Many years of professional experience
Benefits
- Flexible, hybrid working policy (1-2 days at the office)
- Company pension scheme
- €50 personal monthly allowance via benefits app
- Lease bike options / JobRad
- 25% subsidy for the Deutschlandticket
- Occasional breakfast/lunch at the office
- Smoothie Tuesdays
- Contribution to health through the OpenUp platform
- Future Bens - access to sustainable, healthy products
- Social events
- Opportunities to connect with colleagues
- Certified B Corp® status
- Agency of the Year awards
- Opportunity to work with diverse clients
- Training, development, and certifications
- Global annual DEPT® Cares Month
About the Company
- DEPT® is a Growth Invention company focused on helping ambitious brands grow faster.
- We operate at the intersection of technology and marketing with over 4,000 specialists.
- Our services span Brand & Media, Experience, Commerce, CRM, and Technology & Data.
- We are 50% tech and 50% marketing, partner-led, and first to move.
- Clients include Google, Lufthansa, Meta, eBay, and OpenAI.
- Certified B Corp and Climate Neutral since 2021.
- Our culture is built on values of better together, relentlessly curious, and get sh*t done.
- We offer freedom to explore, space to collaborate, and trust to make an impact.
Equal Opportunity
- We take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive.
- We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
- We encourage applications even if you don't meet every qualification.
- We believe in giving everyone a fair chance to shine.
- We encourage you to reach out to discuss any reasonable adjustments needed for the recruitment process and your time with us.