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About the Role
Eataly's Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters, maintaining high hospitality standards and ensuring smooth operations.
Responsibilities
- Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors.
- Trains, motivates, mentors and organizes team members.
- Purchases supplies, beverages and equipment per the direction of the QSR General Manager.
- Monitors inventory, checks orders and distributes supplies as needed.
- Manages transactions and ensures accurate accounting.
- Records shift notes and assists with administrative duties such as scheduling.
- Ensures department complies with all quality, health, safety and sanitation standards.
- Documents, investigates and resolves guest incidents.
- Performs other duties as required or assigned.
Requirements
- High school graduate or equivalent.
- 2+ years of lead or supervisory experience in food service.
- Math skills and ability to handle money accurately.
- Strong knowledge of steps of service.
- Excellent communication and problem-solving skills.
- Knowledge of coffee and coffee production.
- Knowledge of Italian cuisine and beverage preferred.
- Availability to work onsite with a flexible schedule often including evenings, weekends and holidays.
- Ability to lift up to 50 pounds.
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting.
- Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register.
Skills
- Leadership
- Supervision
- Food Service Operations
- Training
- Mentoring
- Inventory Management
- Transaction Management
- Accounting
- Scheduling
- Quality Assurance
- Health and Safety Standards
- Sanitation Standards
- Guest Incident Resolution
- Math Skills
- Money Handling
- Steps of Service
- Communication
- Problem-Solving
- Coffee Production
- Italian Cuisine Knowledge
- Beverage Knowledge
- Equipment Operation (espresso machine, blender, juicer, cash register)
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2+ years of lead or supervisory experience
Education Level
- High school graduate or equivalent
- Post-secondary degree preferred
Salary/Compensations
- CAD $20.00 hourly, plus tips
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Paid Parental Leave
- RRSP
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
About the Company
- Eataly is the world’s largest artisanal Italian food and beverage marketplace.
- Each Eataly is different, with its own character and own theme.
- All Eataly locations aim for guests to Eat authentic Italian food, Shop high-quality Italian, local and homemade products, and Learn through classes and product knowledge.
Equal Opportunity
- Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code.
- The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.g. race, colour, creed (religion), place of origin, sex (including pregnancy, gender identity), sexual orientation, age, family status, or disability).
- Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds.
- Eataly welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.
- Eataly’s policy is to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.