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About the Role
Global Ops is where NALA's ambitions meet reality. This role is for someone to take ownership of NALA's hardest cross-functional bets, such as getting the EU licence over the line, taking Rafiki virtual accounts live across the UK and EU, and rebuilding how cash moves through the business. You will sit in London, work across multiple teams, and be measured on whether the project ships. This is a special-projects seat focused on execution, not project management.
Responsibilities
- Own NALA's highest-stakes cross-functional programmes end to end: EU licensing, Rafiki virtual accounts going live in the UK and EU, stablecoin rails, from problem definition through to the thing actually being live.
- Drive the EU licence application to completion, coordinating Compliance, Legal, Finance and our EU entity, and holding the timeline when a dozen other priorities pull at it.
- Rebuild how we manage cash across entities and corridors, diagnose where money is trapped, design a better structure, and get Finance and Treasury to adopt it.
- Tighten the entity ops structure: Across Nairobi and India, clearer ownership, fewer handoffs, processes that survive the next 2x of volume.
- Decide what we work on next, pressure-test the portfolio of ops projects, force-rank by impact, and kill the ones that aren't earning their place.
- Get to root cause: Use data (you'll be writing your own SQL) to find why a process is breaking rather than papering over the symptom.
- Make senior stakeholders move: Most of your stakeholders are in London and senior; a large part of the job is landing alignment without authority.
- Leave the process behind you: Every project should end with an owner, a runbook and a metric, not with you still holding it.
Requirements
- 2–3+ years in a high-calibre, fast-paced problem-solving environment, top-tier strategy consulting (MBB), top-tier IB, or a founder's-associate / strategy & ops seat at a high-growth startup.
- Time inside an operating company, not just advising one.
- Consultant-grade structure paired with a genuine bias to execution.
- A track record of owning complex projects end to end, with outcomes you can point to shipped, live, measurably better.
- Strong commercial and operational judgement in a regulated or otherwise complex environment, financial services, payments, compliance-heavy industries, or similar.
- Working understanding of how a cross-border payments or financial operation actually runs: flows, counterparties, reconciliation, risk.
- SQL — you pull your own data, build your own view of the problem, and don't wait on an analyst to tell you what's happening.
- Structured problem-solving: ability to take something vague and large and break it into a sequence of answerable questions with owners and dates.
- Cross-functional programme leadership: ability to run a programme spanning Compliance, Product, Finance and an offshore ops team, and keep all of them moving without formal authority over any of them.
- Root-cause thinking: ability to ask 'why' a fourth time when others have settled for the first answer.
- Clear written communication: ability to create short docs that make a decision easy.
- Direct exposure to licensing or regulatory applications (EMI, PI, or equivalent) in the UK or EU.
- Experience with crypto or stablecoin rails, or an informed view on where they fit in cross-border payments.
- Treasury, cash management or FX operations exposure.
- Experience working with teams across multiple geographies and time zones — particularly Africa or Asia.
Skills
- SQL
- Structured problem-solving
- Cross-functional programme leadership
- Root-cause thinking
- Clear written communication
- Python or R (nice to have)
- Direct exposure to licensing or regulatory applications (EMI, PI, or equivalent) in the UK or EU (nice to have)
- Experience with crypto or stablecoin rails (nice to have)
- Treasury, cash management or FX operations exposure (nice to have)
- Experience working with teams across multiple geographies and time zones (nice to have)
Location
- London
Work Type
- Full-time
Experience Level
- 2-3+ years
About the Company
- NALA is building Payments for the Next Billion, aiming for faster, smarter, and fairer transfers for everyone.
- Since 2022, NALA has experienced significant growth, expanding its business 120x, growing the team from 9 to 150+, raising over $50M from top-tier investors, and being recognized on the Forbes Fintech 50 in 2025.
- NALA operates two core products: NALA, a consumer app for cheaper, faster, and more reliable cross-border payments from the UK, US, and EU to Africa and Asia; and Rafiki, a B2B payments infrastructure.
- The team comprises experienced professionals from companies like Wise, Stripe, Monzo, Revolut, and CashApp.
- NALA's core values include acting with urgency, deep thinking, and prioritizing customers.
- The company offers a unique opportunity for ownership, impact, and the chance to revolutionize global payments.