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About the Role

We are looking for a motivated and customer-focused Service BDC Representative to join our dealership team. This is an important customer-facing role within our Service Department and is a great opportunity for someone who enjoys communicating with people, solving problems, and working in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls in a friendly and professional manner
• Assist customers with service-related questions and appointment needs
• Schedule and confirm service appointments
• Provide customers with accurate information regarding dealership services and processes
• Update customer information and maintain accurate records of all interactions
• Assist in resolving customer questions and concerns
• Escalate complex or sensitive customer concerns to a supervisor when appropriate
• Work closely with Service Advisors, management, and other dealership departments
• Follow established processes and procedures to ensure a consistent customer experience

Requirements

• Previous customer service, call center, or automotive BDC experience is a plus, but we are willing to train the right person
• Excellent verbal and written communication skills
• Friendly, professional phone presence
• Strong organizational and multitasking skills
• Comfortable working in a busy, fast-paced environment
• Basic computer skills and the ability to learn new systems
• Strong attention to detail and ability to follow instructions
• Dependable with a strong work ethic
• Positive attitude and team-oriented mindset
• Genuine interest in providing an excellent customer experience
• Interest in learning about vehicle maintenance and dealership service operations
• Bilingual is a plus
• High school diploma or equivalent required
• Background check and drug screening are required

Skills

• Communication skills
• Organizational skills
• Multitasking skills
• Attention to detail
• Team-oriented

Location

• Dealership

Work Type

• Full-time

Experience Level

• Entry-level (training provided)

Education Level

• High school diploma or equivalent

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Life Insurance
• Paid Time Off and Vacation
• Opportunities for advancement
• Training and development
• Supportive team environment

About the Company

• We are looking for someone who is reliable, upbeat, professional, and truly enjoys helping people.
• Automotive experience is helpful, but attitude, communication skills, and a willingness to learn are just as important to us.
• If you’re looking for a long-term opportunity where you can learn, grow, and become an important part of a successful dealership team, we encourage you to apply!