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About the Role

This role supports the effective management of housing disrepair cases, aiming to improve outcomes for residents. The ideal candidate will be organized, proactive, and confident in working with various stakeholders to ensure efficient and compliant case progression with a focus on service improvement.

Responsibilities

• Support the effective management of housing disrepair cases.
• Work with surveyors, legal teams, contractors, and residents to progress claims efficiently and in line with legal and regulatory requirements.
• Coordinate inspections.
• Monitor repair works.
• Maintain accurate case records.
• Support the Council’s wider aim of improving housing standards and resident outcomes.

Requirements

• Organized, detail-focused, and confident managing competing priorities in a busy disrepair service.
• Ability to work independently, using sound judgment to progress cases, resolve issues, and know when to escalate.
• Strong communication skills.
• Accuracy, clear record keeping, and a proactive approach.
• Experience/Knowledge of managing complex legal or disrepair casework.
• Knowledge of legal disclosure, FOI and Subject Access request requirements.
• Strong Stakeholder management and communication skills.
• Ability to work to strict court, protocol and statutory deadlines.
• Confidence liaising with legal professionals and representing the organisation in formal proceedings.
• Excellent attention to detail, organisation and record keeping.

Skills

• Communication skills
• Stakeholder management
• Attention to detail
• Organisation
• Record keeping

Location

• Lewisham
• Laurence House
• Hybrid

Work Type

• Hybrid

Experience Level

• Experience managing complex legal or disrepair casework

Salary/Compensations

• £44,235 - £45,852 per annum

Benefits

• Excellent training and development opportunities
• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

About the Company

• Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
• We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Equal Opportunity

• Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities.
• If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert.
• We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
• We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply