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About the Role
Manage complex housing management casework, investigate and resolve tenancy and estate issues, work closely with internal and external partners, and ensure residents receive a high-quality service. This is a dynamic role requiring sound judgement, excellent communication skills and a commitment to achieving positive outcomes for residents and communities.
Responsibilities
- Manage complex housing management casework
- Investigate and resolve tenancy and estate issues
- Work closely with internal and external partners
- Ensure residents receive a high-quality service
Requirements
- Ability to manage complex casework
- Ability to make balanced decisions
- Ability to work confidently with residents and partner agencies
- Successful candidates will be asked to apply for a Basic Certificate from the Disclosure and Barring Service (DBS)
- You will be required to undertake a Cifas check
- In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage
- Remove personal details when uploading your CV or personal statement
Skills
- Sound judgement
- Excellent communication skills
- Transferable skills from customer service, community, enforcement, support, tenancy, housing, local government, or related environments
Location
- Lambeth, London
Work Type
- Permanent full-time
- Fixed-term contract (up to 12 months)
Experience Level
- Entry level (training provided)
Salary/Compensations
- £42,912 per annum incl LW
Benefits
- Lambeth Staff Benefits
About the Company
- Lambeth Council has bold ambitions for the future of Lambeth’s communities and residents through its Lambeth 2030 Plan ‘Our Future, Our Lambeth.’
- The council is undergoing a transformational One Lambeth Programme.
- Lambeth Borough is a vibrant community of over 317,600 residents in South London.
- Lambeth is the 9th largest borough in London.
- Lambeth's diversity is its strength, with more than 130 languages spoken, making it the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.
- Lambeth offers exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital.
Equal Opportunity
- Dedicated to providing quality services and equal opportunities for all.
- Proud to be a Stonewall diversity champion.
- Proud to be a Living Wage Employer.
- Guarantee interviews for all disabled candidates who meet the minimum criteria of the role.
- Actively support applications from Lambeth Care Leavers.