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About the Role

Welcome Center Representatives maintain a supportive, positive atmosphere that welcomes and respects all individuals. They respond to member and guest needs and promote memberships and programs.

Responsibilities

• Greets all individuals, responding to their needs.
• Checks in, screens, and performs temperature checks for members and guests.
• Provides excellent service to members, guests, and program participants, contributing to member retention.
• Maintains cleanliness, sanitization, and organization of the Welcome Center area, ensuring all forms, supplies, and merchandise are stocked.
• Sells memberships, highlighting their benefits.
• Develops and maintains positive relationships with volunteers and members, facilitating connections.
• Intentionally welcomes, connects, and supports members, inviting them to get involved and give back.
• Handles and resolves membership concerns, informing supervisors of unusual situations.
• Conducts all frontline financial transactions.
• Applies and enforces all YMCA policies related to member services.
• Completes filing, paperwork, and other tasks as needed.

Requirements

• Minimum of 18 years of age.
• High school diploma or GED.
• Previous customer service, sales, or related experience.
• Work history demonstrating strong work ethic, punctuality, and reliable attendance.
• CPR/AED Certifications required within 30 days of hire (covered by YMCA if not certified).
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people.
• Basic knowledge of computers and computer applications.

Skills

• Customer service
• Sales
• Interpersonal skills
• Problem-solving skills
• Computer applications

Work Type

• Part Time

Education Level

• High school diploma or GED

About the Company

• This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.