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About the Role
PHIL is looking for a Senior Product Manager - Launch and Client Success to own the successful launch of new clients onto PHIL's platform, as well as ensuring their ongoing success. This role requires a blend of client-facing implementation skills and product management fundamentals to manage fluctuating demands between client launches and roadmap development.
Responsibilities
- Lead client discovery sessions to understand a new client's goals, constraints, and technical environment, and translate them into a concrete launch plan.
- Guide clients through B2B2C product decisions that affect their end consumer experience, weighing in as the expert on what will and won't work well for patients and providers.
- Partner with engineering to scope, sequence, and implement client-specific configuration and changes, ensuring technical alignment and on-time delivery.
- Set expectations and communicate proactively with client and internal stakeholders throughout the launch, surfacing risks early and adjusting plans as needed.
- Track launch outcomes against goals and feed lessons learned back into the launch process to make the next one faster and smoother.
- Own roadmap work balancing against bandwidth needed for launches, applying the same rigor used in launch work to ongoing feature and platform development.
- Use data to evaluate product performance and identify opportunities to improve adoption, engagement, and manufacturer or provider value.
- Translate strategic goals, across both client (manufacturer) and end-user (patient or provider) needs, into clear product direction and requirements.
- Collaborate with design, engineering, client success, and commercial teams to deliver solutions across both B2B and B2C surfaces.
- Define and track performance metrics tied to business outcomes such as adoption, retention, and value delivered.
- Identify opportunities for improvement for Client program performance, drive alignment on business value, and own change implementation to achieve expected results.
Requirements
- 5+ years of experience in product management, solutions architecture, or a similar client-facing product role in a technology-driven environment.
- Proven experience leading client or partner implementations, ideally including discovery, project planning, and go-live.
- Working knowledge of B2B and B2C product principles, with the ability to advise clients on decisions that shape a consumer-facing experience.
- Comfortable working directly with engineering teams to scope technical work and make implementation tradeoffs.
- Strong project management instincts: able to break down ambiguous work, sequence it, and keep multiple stakeholders moving in the same direction.
- Excellent stakeholder communication skills, with a bias toward clear documentation.
- Comfortable working with data to define, monitor, and improve performance metrics.
- High-agency and adaptable, able to move between deep client implementation work and standard product management work as demand shifts.
- Bachelor's degree or equivalent experience.
- Experience in healthcare, life sciences, or another complex, regulated domain is a plus.
Location
- Remote
Work Type
- Fully remote
Experience Level
- Senior
Education Level
- Bachelor's degree or equivalent experience
Salary/Compensations
- Competitive compensation (commensurate with experience)
Benefits
- Ground floor opportunity with one of the fastest-growing startups in health-tech
- Fully remote working environment
- Competitive compensation (commensurate with experience)
- Full benefits (medical, dental, vision)
- 401(k) contribution opportunity
About the Company
- PHIL Inc. is an equal-opportunity employer.
Equal Opportunity
- PHIL Inc. is an equal-opportunity employer.