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About the Role

The Senior Billing Coordinator (SBC) is responsible for managing the unbilled and billed inventory for a portfolio of top revenue-producing clients and lawyers. This includes producing invoices for clients with complex billing arrangements, complying with applicable collection policies and adhering to outside counsel guidelines. The SBC will work closely with partners and their secretaries, other lawyers, client contacts and Finance staff to ensure the billing process is done in a timely and accurate manner and that client balances are paid on time.

Responsibilities

Manage the billing process for a select portfolio of high profile lawyers/clients including detailed knowledge of applicable client terms, discount arrangements and lawyer and client preferences.
Ensure the billing process, from proformas to final billing is done accurately and timely in accordance to Firm standards and client guidelines.
Ensure client guidelines are documented, updated and complied with.
Identify and promptly resolve e-billing issues, including addressing rejected invoices and working with attorneys and their secretaries to obtain LEDES IDs.
Manage the unbilled inventory as well as any billed invoices that require revision for the assigned group of lawyers/clients.
Ensure consistent and regular communication with Billing Responsible Lawyers (BRLs) related to aged billed balances.
Leverage secretaries and Finance management to escalate problem accounts.
Make recommendations for write-offs of aged balances where appropriate.
Ensure partners are achieving their billing incentives and the firm’s billing target.
Keep matter arrangement coding current, including transactional codes and estimated bill dates.
Clear temporary matters.
Submit write-offs over $10K for approval.
Update proforma statuses and finalize invoices in accordance with firm process.
Clear Bill on Account (BOA).
Update Pricing team of any newly discovered alternative fee arrangements for review and ultimate disposition.
Assist with the application of unidentified cash receipts.
Create and maintain documentation of procedures, deadlines and other client and lawyer preferences related to billing.
Review new matter notification emails and ensure matters in 3E are updated accordingly.
Respond to information requests from lawyers, clients and administrative staff related to inventory levels, time and cost entries, billing reconciliations, outstanding receivables and cash receipts.
Support client and partner requests for accrual information that is timely and accurate.
Perform other related duties as assigned.

Requirements

A minimum of five years’ experience in a professional services environment using time and billing software such as Elite or Aderant.
Provide superior customer service.
Demonstrated proficiency with MS Excel, including advanced features such as vlookup, pivot tables and filters.
Self-directed with a strong work ethic; capable of working independently with limited supervision.
Ability to occasionally work outside of established business hours and adjust personal schedule to meet deadlines is required.

Skills

Strong analytical skills
Critical thinking skills
Effective communication skills
MS Excel proficiency (vlookup, pivot tables, filters)

Location

Boston
Chicago
Washington, D.C.
Los Angeles
New York
San Francisco

Work Type

Hybrid

Experience Level

Minimum of five years’ experience

Education Level

Bachelor’s degree preferred

Salary/Compensations

Boston, Chicago, Washington, D.C., Los Angeles: $77,000 - $117,450
New York: $84,000 - $128,100
San Francisco: $87,400 - $133,450

Benefits

Comprehensive health and well-being benefits
Personal and professional development
Career growth opportunities
Collegial and supportive culture
Discretionary bonus based on performance

About the Company

Ropes & Gray is a preeminent global law firm.
The firm has been ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on Law.com's UK A-List twice in the past three years.
The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, Milan, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.
The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

Equal Opportunity

Ropes & Gray is an equal opportunity employer.