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About the Role

Geordie is building the platform enterprises rely on to govern their AI agents safely. We're looking for a technical, customer-focused Technical Account Manager to own the post-sale relationship with our customers and ensure they get the best from their Geordie deployment quickly. This is a hands-on, technical role where you'll get deep into our platform and customer environments, helping shape how Geordie delivers customer success. You will embrace AI agents in your day-to-day workflows.

Responsibilities

Own the Technical Relationship: Be the primary technical point of contact for enterprise accounts, building trust from customer kick-off through renewal and expansion.
Project Management: Own the project plan for onboarding and major implementations end-to-end, including timelines, milestones, resourcing, and risk tracking.
Onboarding & Implementation: Guide customers through deployment, integrations, and configuration to ensure they see value from day one.
Product Mastery: Become a deep expert on the Geordie platform, troubleshooting issues and answering technical questions.
Adoption & Health: Track account health and usage, identify risks, and drive actions to keep customers engaged and expanding.
Escalation Management: Own technical escalations, coordinating with engineering and product teams to resolve issues and communicate with customers.
Renewals & Expansion: Partner with sales to identify expansion opportunities and ensure strong technical health supports renewals.
Customer Advocacy: Bring field insights back to internal teams regarding feature requests and friction points.
Documentation & Enablement: Create runbooks, guides, and best-practice materials for repeatable onboarding and scalable support.
Cross-Functional Collaboration: Work with sales, engineering, and product teams to deliver a seamless customer experience.
Build the Function: As the first UK TAM, help shape processes and playbooks for customer support as the company scales.

Requirements

2–5 years' experience in a Technical Account Manager, Solutions Engineer, Sales Engineer, or Customer Success Engineer role at a SaaS or cybersecurity company.
Passion and interest in agents, their security, risk, and governance.
Solid technical fluency with agent architectures, agent security, agent tooling, APIs, SaaS/cloud integrations, and cloud environments.
Proven track record of owning post-sale relationships with enterprise customers, including onboarding, adoption, and renewal.
Experience diagnosing and resolving technical issues, including coordinating with engineering teams.
Exceptional written and verbal communication skills, with the ability to work confidently with technical practitioners and executive stakeholders.
Strong discovery and problem-solving skills.
Comfortable delivering polished, tailored product walkthroughs and training sessions independently.
Highly organized with rigorous attention to detail.
Collaborative team player who thrives in a fast-paced, ambiguous startup environment.
Based in the United Kingdom, with the right to work in the UK.
Flexibility to travel to customer sites as needed.

Skills

Agents
APIs
Integrations
Security
Governance
Agent architectures
Agent security
Agent tooling
SaaS/cloud integrations
Cloud environments
Technical Account Management
Solutions Engineering
Sales Engineering
Customer Success Engineering
Project Management
Onboarding
Implementation
Troubleshooting
Adoption tracking
Account health monitoring
Escalation management
Cross-functional collaboration
Documentation
Enablement
AI fluency
AI agents
Claude Cowork
Python scripting
Postman
AWS certifications
Azure certifications

Location

United Kingdom

Work Type

Onsite
Travel

Experience Level

2-5 years

Education Level

Relevant cloud or security certifications (AWS, Azure, or equivalent)

About the Company

Geordie is building the platform enterprises rely on to govern their AI agents safely.
Our Values: Solve What Matters, Build Learn Iterate, Kind Not Comfortable, A Platform for Your Best Work.