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About the Role

Gap Global Technology Solutions is seeking an experienced and strategically minded Manager to join its Strategic Provider Operations (SPOps) function. The role will own and advance the day-to-day execution of the vendor operating program for Tier 1 Technology providers, serving as a strategic partner to the VMO Director and Gap Global Technology Solutions leadership. This role requires proactive thinking, clear communication, and the ability to translate complexity into structured, leadership-ready output, operating credibly across a broad stakeholder landscape.

Responsibilities

Own the execution of the VMO's vendor lifecycle management program for Gap’s Tier 1 Technology partners.
Maintain and advance vendor classification to ensure governance effort is calibrated appropriately to vendor risk and strategic value.
Partner with Sourcing, Legal, and Finance to maintain clear accountability at every stage of the vendor lifecycle.
Drive data completeness and accuracy for all lifecycle tracked vendors; build and maintain reporting dashboards that provide a single source of truth for the portfolio.
Manage end-to-end execution of the Vendor Business Review (VBR) program for the strategic vendor portfolio.
Track and report on vendor performance trends across the portfolio; surface patterns, flag concerns, and ensure action plans are documented, owned, and followed to resolution.
Develop and maintain structured performance scorecards for strategic vendors in partnership with technology product, engineering, and operations leaders.
Serve as a liaison between internal stakeholders and vendors when performance issues require escalation, bringing a structured, evidence-based approach to conversations.
Support leadership in optimization opportunities across third-party Technology vendor spend.
Maintain disposition tracking model ensuring cost reduction strategies progress through stage gate governance with clear owners and timelines.
Develop and maintain portfolio-level reporting that gives technology leadership timely, accurate visibility into spend, renewal timing, risk exposure, and strategic alignment.
Contribute to renewal strategy reviews, savings identification initiatives, and cost reduction commitments tied to Gap Global Technology Solutions' broader budget objectives.
Over time, take on greater ownership of commercial strategy for key renewals including vendor relationship management at a senior level.
Operate as a structured and credible partner to Finance, Sourcing, Enterprise Architecture, and Technology teams driving coordinated decisions across a matrixed organization.
Prepare leadership-ready communication materials including weekly status updates, executive briefings, and governance review decks that distill complexity into clear, actionable insight.
Build and maintain productive relationships with technology leaders and their teams, proactively surfacing SPOps value and ensuring the operating model is being followed consistently.
Represent the SPOps in cross-functional working sessions and governance forums; bring structured thinking and a clear point of view, and follow through on commitments with accountability.
Own program management for Vendor Management initiatives end-to-end — from scoping and stakeholder alignment through execution, risk management, and outcome measurement.
Develop and refine operating procedures, governance policies, and playbooks to reduce ambiguity and enable consistent, scalable execution.
Proactively identify structural or process gaps and bring forward proposed solutions with a clear point of view on priority and impact.
Contribute to the longer-term strategy and operating model evolution bringing a point of view on where the function should go, not just how it runs today.
Stay current on best practices in vendor management, IT procurement governance, and spend management; bring external benchmarks and frameworks into the continuous improvement efforts.

Requirements

Bachelor's degree in Business, Technology, Supply Chain, Finance, or related field.
6–9 years of experience in vendor management, strategic sourcing, IT procurement, management consulting, or a related field.
Demonstrated experience managing multi-vendor portfolios and driving governance in a matrixed enterprise environment.
Proven ability to prepare and deliver executive-level communications, briefings, and governance materials with minimal supervision.
Strong program and project management capabilities with end-to-end ownership experience across complex, cross-functional workstreams.
Experience with vendor performance programs (QBRs, scorecards, SLA governance) and the ability to lead performance conversations with strategic vendors.
High proficiency in data analysis, reporting, and dashboard development to support portfolio-level decision making.
Demonstrated ability to prioritize independently, manage competing demands, and escalate appropriately in a fast-paced environment.
Proficiency with contract and vendor lifecycle concepts including renewal management, risk tiers, and commercial governance.
Experience operating within or building a Vendor Management Office or Center of Excellence.
Familiarity with IT spend categories including SaaS, cloud, contingent labor, managed services, and hardware/software.
Hands-on experience with ServiceNow (ITAM, Vendor Performance, or Contract Management modules), Smartsheet, or similar tools.
Knowledge of vendor tiering frameworks and segmentation models (e.g., Gartner, Forrester best practice).
Experience developing or refining governance policies, R&R matrices, or operating model documentation.
Prior experience in retail technology, omnichannel environments, or consumer goods industries.
Exposure to financial planning processes (P&L, Opex/Capex, budget cycles) in a technology organization.

Skills

Strategic thinking
Proactive communication
Disciplined execution
Cross-functional influence
Problem-solving
Portfolio management
Continuous learning
Vendor governance
Lifecycle management
Cost optimization
Performance management
Data analysis
Reporting
Dashboard development
Program management
Stakeholder management
Commercial strategy
Relationship building

Experience Level

6-9 years

Education Level

Bachelor's degree

About the Company

Gap Global Technology Solutions is seeking an experienced and strategically minded Manager to join its Strategic Provider Operations (SPOps) function.
This role reports to the Director, Vendor Management Office within Gap Global Technology Solutions.
This is an opportunity to do vendor management work inside one of the most recognized retail technology organizations.
You'll have visibility into enterprise-wide technology function and direct partnership with senior technology and leadership across Gap Inc.'s portfolio of brands — Gap, Old Navy, Banana Republic, and Athleta.
The work is varied and high impact.
While the foundation is in place, Vendor Management continues to evolve, and the right candidate will have a genuine hand in defining what best-in-class vendor management looks like at Gap Global Technology Solutions.