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About the Role

GardaWorld is seeking an organized, proactive, and service-focused Portfolio Scheduler to support security operations by coordinating schedules, ensuring adequate staffing coverage, and maintaining strong communication with employees, supervisors, and clients. This role offers an opportunity to contribute to operational excellence in an essential industry.

Responsibilities

• Monitor and respond to incoming phone calls and emails in a timely and professional manner.
• Manage employee book-offs and secure suitable replacement personnel to maintain operational coverage.
• Create and maintain employee schedules using management software.
• Ensure all open shifts are filled while minimizing overtime costs.
• Coordinate with Account Managers, Portfolio Directors, clients, and security personnel to address scheduling and staffing needs.
• Administer schedule changes and staffing adjustments as required.
• Monitor employee safety and operational compliance programs.
• Escalate operational concerns, customer complaints, and service issues as required.
• Maintain accurate scheduling records and operational documentation.
• Participate in projects and initiatives that support the objectives of the Operations Centre.

Requirements

• Must have at least a High School Diploma or equivalent.
• Fluent in English, both verbal and written.
• Previous experience in scheduling, dispatching, workforce coordination, customer service, or a related field.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to prioritize tasks, manage multiple responsibilities, and make effective decisions in a fast-paced environment.
• Availability to work Monday to Friday, 8-hour shifts.
• Ability to maintain confidentiality and professionalism at all times.
• Must be legally eligible to work in Canada.

Skills

• Communication
• Organization
• Problem-solving
• Microsoft Office (Outlook, Word, Excel)
• Scheduling
• Dispatching
• Workforce coordination
• Customer service

Location

• North York, ON M3C 3E5

Work Type

• Full-time
• Monday to Friday schedule, 8-hour shifts (1600- 0000 or 0000-0800)

Experience Level

• Previous experience in scheduling, dispatching, workforce coordination, customer service, or a related field.

Education Level

• High School Diploma or equivalent

Salary/Compensations

• Starting wage of $21.00 per hour, with gradual increase.

Benefits

• Career advancement opportunities within GardaWorld
• Ongoing training and development to support your professional growth
• Professional and collaborative work environment

About the Company

• GardaWorld is one of Canada’s leading security organizations.