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About the Role

World Finance helps customers meet their financial needs and unlock their financial good. Join our energetic team where you will have the opportunity to change the lives of our customers and make an impact on the company!

Responsibilities

• Assist an entire state with loan applications, call volume flows, and other processes as deemed within the Field Support Program.
• Provides excellent customer service by assisting customers on the phone and in the office with questions, concerns, and product availability.
• Services past due accounts per Company policies, including completing call route daily and performing skip-tracing on select accounts.
• Updates information at each customer contact, including updating the borrower’s record and servicing loans.
• Promote all products available including tax preparation.
• Takes loan application and processes for approval/denial.
• Posts payments (cash, money order, check, debit card, inter-branch).
• Prepares loan documents and executes loan closing on current renewal loans.
• Balances assigned cash drawer daily.
• Prepares and completes the daily branch bank deposit.
• Securely transports operating cash, interim deposits, and daily branch bank deposits to and from a bank in accordance with Company policies.
• Maintains daily delinquency reports.
• Completes weekly progress reports.
• Assists with making and understanding monthly/yearly branch operating standards.
• Maintains an organized, clean, and professional work environment.
• Completes weekly training on World U and any additional assigned training requirements.
• Assists with training other Associates.
• Call approved and unmade applications to close the loan.
• Follow the Former Borrower paid out program daily.
• Send complete and accurate credit denial letters within 30 days from the date of application.
• Pay branch expenses as instructed by Branch Manager.
• Completes additional duties assigned by the Branch Manager (or above) as long as they are within Company policies, procedures, and guidelines.

Requirements

• Must have reliable personal transportation to perform essential job duties, including transporting operating cash and daily deposits to and from a bank.
• Must possess and maintain a valid driver’s license and vehicle insurance as required to perform assigned duties.
• Must be licensed or have the ability to obtain licensing to sell insurance products.
• Must be able to demonstrate self-confidence and organizational skills.
• Must be able to work well with a team and be able to communicate effectively with colleagues and customers.
• Basic computer skills are required.
• Requires professionalism, adaptability, collaboration, and multitasking.
• Must communicate clearly and professionally in person, by phone, and electronically.
• Regular in-person attendance during scheduled work hours is essential.
• Occasional extended hours or weekend work may be required based on business needs.

Skills

• Lending skills
• Customer service
• Skip-tracing
• Communication skills
• Organizational skills
• Teamwork
• Basic computer skills
• Adaptability
• Collaboration
• Multitasking

Location

• Office-based

Work Type

• Full-time

Experience Level

• Entry-level

Education Level

• High school diploma
• College level degree preferred
• Equivalent work experience

Salary/Compensations

• $17 - $20 per hour

Benefits

• Reasonable accommodation(s) to qualified individuals with disabilities

About the Company

• World Finance is a winner of the Top Workplaces USA award for five years in a row.
• World Finance is a two-time winner of Newsweek’s Most Trustworthy Companies award.
• World Finance helps customers meet their financial needs and unlock their financial good.
• World Finance operates the effectively and efficiently and to maximize growth.
• World Finance expects this position to employ sound lending skills, maximize potential profits and follow policies for effective collection of accounts.
• World Finance provides excellent customer service which is an integral part of marketing the branch and Company.

Equal Opportunity

• World Finance is an Equal Opportunity Employer and provides reasonable accommodation(s) to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.
• It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, unless doing so would cause undue hardship to the Company.
• Reasonable accommodations may be made unless they create an undue hardship to the Company.