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About the Role

Oversee overnight hotel operations and ensure an exceptional guest experience during overnight hours. This position is responsible for managing the Front Desk team, handling guest relations, overseeing night audit operations, and ensuring the safety and security of the hotel overnight.

Responsibilities

• Ensure smooth check-in and check-out procedures
• Handle guest concerns, complaints, and emergency situations professionally
• Complete night audit procedures and daily reporting accurately
• Monitor room inventory, reservations, and guest requests
• Ensure compliance with hotel policies, procedures, and brand standards
• Coordinate with housekeeping, engineering, and security teams as needed
• Conduct overnight property walks and ensure guest safety
• Prepare operational reports for senior management

Requirements

• Minimum 2 years of hotel front office supervisory or management experience
• Prior overnight or night audit experience preferred
• Strong leadership and problem-solving skills
• Excellent communication and guest service abilities
• Knowledge of hotel PMS systems preferred
• Ability to work overnight shifts, weekends, and holidays
• Professional appearance and demeanor
• Strong organizational and multitasking skills

Experience Level

• 2 years of hotel front office supervisory or management experience

About the Company

• Iroquois Hotel, Member of Triumph Hotels