Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Product Owner is responsible for representing business needs and ensuring the delivery of solutions that support pay processes, crew scheduling, tracking, and planning. This role combines strong operational expertise with product ownership accountability, ensuring delivered capabilities align with business priorities, contractual obligations, and regulatory requirements while delivering measurable value.

Responsibilities

• Own and manage the product backlog for Crew OpsMOD-related capabilities.
• Perform detailed data validation and reconciliation activities to ensure accuracy and integrity of pay data from across source and target systems of crew scheduling, tracking and planning.
• Lead file comparison and data verification exercises between legacy and replacement applications to identify discrepancies, gaps, and processing issues.
• Analyze datasets using Microsoft Excel, including advanced formulas, pivot tables, lookups, and data comparison techniques to support validation and decision making.
• Develop and execute SQL queries to validate business rules, investigate data anomalies, and support testing and operational analysis.
• Validate inbound and outbound interfaces, data conversions, and system integrations to ensure accurate information flow between applications.
• Act as the primary liaison between operations, business stakeholders, and delivery teams.
• Engage stakeholders across Crew Pay, Crew Scheduling, Tracking and Planning.
• Balance competing priorities to ensure timelines are met.
• Translate business needs into clear, actionable requirements and user stories.
• Define acceptance criteria and ensure solutions meet business expectations.
• Support testing strategy including functional, regression, and user acceptance testing (UAT).
• Validate that delivered solutions meet business requirements and operational realities.
• Provide structured feedback to ensure usability, accuracy, and completeness.
• Review and validate user guides, training materials, and system documentation.
• Ensure content accurately reflects business processes and system.

Requirements

• Significant experience in crew related departments: Pay, Scheduling, Planning environments (typically 3+ years preferred).
• Advanced proficiency in Microsoft Excel, including complex formulas, PivotTables, Power Query, and large-scale data analysis.
• Working knowledge of SQL and database query tools for data validation, investigation, and reporting.
• Ability to translate business needs into clear, structured requirements.
• Strong analytical and problem-solving skills.
• Familiarity with crew systems (e.g., EmpCenter, RainMaker, Netline, Jeppesen, PBS or equivalent) is an asset.
• Ability to make decisions and manage competing priorities under pressure.
• Excellent written and verbal communication skills.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
• Product ownership mindset with accountability for outcomes.
• Strong collaboration and teamwork across business and technology teams.
• Sound judgment and decision-making.
• High attention to detail with a focus on quality and accuracy.
• Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment.
• Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Skills

• Microsoft Excel
• SQL
• Data validation
• Data reconciliation
• File comparison
• Data verification
• Data analysis
• Problem-solving
• Product ownership
• Collaboration
• Teamwork
• Judgment
• Decision-making
• Attention to detail
• Communication

Location

• Canada

Work Type

• Full-time

Experience Level

• 3+ years preferred

About the Company

• Air Canada is an iconic Canadian symbol, recently ranked the best Airline in North America.
• Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

Equal Opportunity

• As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.