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Provide enterprise-level technical support across 37 locations within the five boroughs of New York City, with travel required on an as-needed basis.

Provide enterprise-level technical support across 37 locations.
Support Microsoft Windows, Android, and iOS devices.
Utilize ticketing systems for task assignment and resolution.
Install operating system and security software on multiple computers, smartphones, and other equipment.
Follow broad and complex instructions in verbal and written form.
Comprehend technical language and communicate in an objective, lucid manner.
Work independently, prioritize multiple tasks, and adapt to needed changes.

Minimum 2 years of experience in IT Technical Support in an enterprise environment.
Minimum 1 year of experience supporting Microsoft Windows operating system.
Minimum 1 year of experience supporting mobile devices running Android or Apple iOS operating systems.
Experience using ticketing systems for task assignment and resolution.

Expert level knowledge of Microsoft Windows, Android and Apple iOS operating systems.
Experience installing operating system and security software on multiple computers, smartphones and other equipment.
Ability to understand and follow broad and complex instructions in verbal and written form.
Ability to comprehend technical language and to confer, analyze and communicate in an objective, lucid manner.
Ability to work independently and prioritize multiple tasks and adapt to needed changes.

Associate’s degree in computer science, cybersecurity engineering, information systems or related discipline.
A+ certification from CompTIA (Preferred)

Cyber Remediation Consultant Endpoint & Mobile Security at NYC IT Inc

Cyber Remediation Consultant Endpoint & Mobile Security