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About the Role

As a Senior Technical Program & Product Manager within Platform Engineering, you will partner with team leaders to understand organizational needs, align on priorities, and help craft and manage roadmaps for the platform capabilities that support Betterment’s engineering organization. You will lead highly technical, cross-team initiatives end to end: framing the problem, aligning stakeholders, driving execution, surfacing risks, and measuring outcomes.

Responsibilities

Partner with SRE Infra Enablement, Developer Experience, Security, and API & Auth Platform leaders to understand their strategies, constraints, dependencies, and investment choices.
Help facilitate a recurring roadmap process that turns technical opportunities, operational pain points, and partner needs into clear priorities and sequenced investments.
Work with engineering leaders and senior technical staff to clarify the problem, define the desired outcome, evaluate options, and document the decisions and tradeoffs.
Track progress against roadmap commitments and platform outcomes, surfacing risks, dependencies, and decisions early rather than simply reporting status.
Help teams make explicit tradeoffs when capacity is limited: what we will do, what we will defer, what we will stop doing, and what support or adoption is required from partner teams.
Partner with product engineering teams to understand adoption barriers and ensure that platform capabilities are usable, well-documented, and supported in practice.
Define and track measures of success such as reliability, security posture, developer experience, adoption, delivery efficiency, operational burden, and service performance.
Coordinate cross-team execution for initiatives that span multiple platform areas, including migrations, standards, shared services, and changes to engineering workflows.
Prepare concise updates and decision documents for platform leadership, with a clear point of view and explicit asks when leadership input is required.

Requirements

Strong experience shaping and executing roadmaps for backend platforms, infrastructure, developer tooling, SRE, security, APIs, authentication, or related technical domains.
Experience leading complex, cross-team programs where success depended on influence, adoption, and sustained partnership rather than direct authority.
Technical depth sufficient to work effectively with senior engineers on backend architecture, operational tradeoffs, reliability, security, developer workflows, or platform APIs.
A demonstrated ability to turn ambiguous technical problems into clear decisions, priorities, milestones, and measurable outcomes.
Experience balancing near-term delivery with long-term platform health, including standards, migrations, deprecations, reliability improvements, and operational readiness.
Strong judgment about how to prioritize shared platform investments when different teams have legitimate but competing needs.
Exceptional written and verbal communication, including the ability to explain technical tradeoffs clearly to both engineers and senior leaders.
A collaborative, low-ego working style and a willingness to go deep enough to understand the problem without taking ownership away from the engineering leaders and teams doing the work.
Data-informed decision making, with the ability to define and use metrics related to reliability, security, adoption, developer experience, and efficiency.

Location

NYC
New York City

Work Type

Hybrid

Experience Level

Senior

Salary/Compensations

$125,000-$145,000

Benefits

Medical, dental, and vision coverage
Life and AD&D insurance
Short- and long-term disability
Infertility support and WPATH-aligned transgender health benefits
Employee Assistance Program (EAP)
Transit benefits
FSA and HSA options
Equity for all employees, including new hire and refresher grants
Flexible paid time off
Paid parental leave
Fully paid four-week sabbatical in your sixth year
Company-paid professional coaching for all employees
Day-one 401(k) match plus matching on qualified student loan payments

About the Company

Betterment is a leading, technology-driven financial services company that offers investing, savings and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses.
Our team is passionate about our mission, to empower people to build wealth with confidence and ease.
We change lives: Be a part of a community of innovators working to transform financial outcomes for real people. Your work will make an impact, always laddering up to our mission; to empower people to build wealth with confidence and ease.
We set audacious goals: We set them for the company, our customers, and ourselves, and we won’t stop until we reach them. We don’t just show up; we give our all, then celebrate our wins.
We value all perspectives: When we collaborate, we're at our best. We believe diverse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.
We simplify financial services: We’re financial services pioneers, always finding new ways to improve, optimize, and enhance. Constant improvement is in our DNA.

Equal Opportunity

We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law.