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About the Role
The Manager, Event Operations Australia leads the delivery, performance, and strategic development of the Event Travel and Events operation across Australia and supports the broader APAC region. This role provides leadership across people, client delivery, commercial performance, operational excellence, and risk management, ensuring consistent, high-quality service and sustainable business growth. It plays a critical part in scaling operations while aligning with global standards, developing future leaders, and strengthening client relationships.
Responsibilities
- Builds and leads high-performing, accountable, and collaborative teams, fostering a culture of trust, recognition, and open communication.
- Coaches, mentors, and develops future leaders, providing clear direction, feedback, and performance management.
- Leads teams through organizational growth, transformation, and change with resilience and adaptability.
- Acts as a senior escalation point for complex client, operational, and service delivery issues.
- Balances client experience, operational excellence, and commercial objectives to drive profitability and account growth.
- Oversees the successful delivery of complex events and group travel programs, ensuring quality, compliance, and exceptional service.
- Uses data, operational insights, and best practices to improve performance, productivity, and service consistency.
- Develops scalable processes, training frameworks, and operational standards across Events and Event Travel functions.
- Identifies and mitigates operational, commercial, and reputational risks, ensuring governance, compliance, and business continuity.
Requirements
- Proven experience in Events and Group Travel operations, including group travel logistics.
- Demonstrated people leadership experience, ideally within a regional or multi-market team.
- Strong working knowledge of GDS systems (Sabre preferred) and travel booking processes.
- Experience in managing large, complex event programs, including multi-destination or high-volume attendee movements.
- Sound knowledge of event management platforms (e.g. Cvent).
- Strong commercial acumen with a track record of driving revenue and profitability.
- Excellent communication and stakeholder management skills.
- Ability to manage multiple complex projects simultaneously.
- High attention to detail with strong organizational capability.
Equal Opportunity
- Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
- Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
- Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
- Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.