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About the Role

We are seeking a Collections Administrator with excellent communication skills and prior customer-facing experience. This role is crucial in supporting the Collections Team by managing administrative tasks, maintaining accurate records, and ensuring effective communication with customers and internally. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to perform well under pressure.

Responsibilities

Support the Collections Team with administrative tasks including data entry, filing, and managing correspondence.
Maintain accurate records of customer accounts, arrears status, and communications.
Handle inbound and outbound communications with customers and third parties regarding arrears via phone, email, and letters.
Collaborate with team members to improve processes and support departmental objectives.
Contribute to wider Fair Finance Projects to enhance the customer experience.
Perform other duties as required by the Company that are commensurate with the position.

Requirements

At least one year of experience in an administrative role.
Excellent written and verbal communication skills.
Ability to build trust with customers and remain calm and professional when dealing with diverse client circumstances.
Keenness to make a difference and contribute to Fair Finance’s mission.
Experience in financial services or a customer-facing organization is ideal.
Experience handling a large volume of customers and dealing with a range of people, either face-to-face or on the telephone.
Good organizational, numerical, and tech skills.
Solid time-management skills and the confidence to prioritize.
A consistently calm and professional attitude.

Skills

Communication skills
Customer service
Administrative tasks
Data entry
Filing
Correspondence management
Record keeping
Organizational skills
Attention to detail
Time management
Numerical skills
Tech skills

Location

Dalston office
WFH flexibility

Work Type

Fixed Term Contract
Full Time
Hybrid working

Experience Level

Minimum of one year's experience in an administrative role

Salary/Compensations

£28,860 per annum

Benefits

Annual holiday entitlement of 20 days in addition to UK public holidays
An additional paid day off for your birthday
WFH Allowance
Private Health Insurance
Perkbox access
Employee Assistance Programme (EAP)
Staff Loan Scheme (currently interest free)
3% matching contribution towards a stakeholder pension

About the Company

Fair Finance is a social business with ambitious plans to revolutionise financial services.
Its vision is to scale its alternative to the high-cost lending market and help reduce financial exclusion across the UK.
Over the last eighteen years, Fair Finance has helped over a hundred thousand people escape high-cost lenders, start businesses, or avoid eviction.
The company's work has influenced Government policy and legislation.
Fair Finance demonstrates how purpose and profit can work together to change the financial system.
The company is embarking on an ambitious program of growth and expansion.
Fair Finance believes in employing, growing, and building around exceptional people who share their values.
They have created an environment where clients are prioritized over profits.
The company offers a supportive workplace with opportunities to thrive.
It is a diverse organization balancing business objectives with a social mission.
The Head Office is in a shared workspace in Dalston, housing over 300 creative businesses, social enterprises, and charities.