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About the Role
We are looking for a Client Director to manage and grow client accounts with pro-activeness, empathy, strategic thinking, and strong communication skills. This role is crucial for accelerating client success and expanding sales volume within our Experience & Engineering team.
Responsibilities
- Act as a business accelerator for clients and the company.
- Take overall responsibility for client accounts, ensuring collaboration success and sales volume expansion.
- Manage and lead senior DEPT® teams on client projects.
- Monitor client product performance and KPIs, implementing optimization measures.
- Ensure client satisfaction.
- Pro-actively initiate and drive strategic customer development.
- Adapt offers to customer business goals and pain points.
- Gain an overview of client stakeholder landscapes and maintain regular exchange.
- Ask the right questions to uncover new business areas.
- Deliver individual client presentations and conduct planning meetings.
- Present work internally and externally.
Requirements
- Many years of professional experience in managing global accounts with seven-figure annual budgets in digital experience and technology.
- Experience working with global clients is a plus.
- Experience managing and facilitating international and cross-functional internal teams.
- Ability to build strategies based on insights and analyses.
- Very good understanding of digital experience mechanisms.
- Experience working with agencies, with tech agencies as a plus.
- Enthusiasm for current digital industry discussions and trends.
- Experience with technology environments, with a high-level understanding of Platform and UX/UI Design.
- Ability to present complex strategic ideas clearly.
- Strong understanding of reporting and analysis to provide clear instructions for future actions.
- Professional working proficiency in German with excellent English skills.
Skills
- Strategic thinking
- Communication skills
- Customer management
- Client presentations
- Digital experience
- Technology
- Platform understanding
- UX/UI Design
- Reporting
- Analysis
Location
- Hamburg
- Berlin
Work Type
- Hybrid
Experience Level
- Many years of professional experience
Benefits
- Flexible, hybrid working policy (1-2 days at the office)
- Company pension scheme
- €50 personal monthly allowance
- Lease bike options / JobRad
- 25% subsidy for the Deutschlandticket
- Occasional breakfast/lunch at the office
- Smoothie Tuesdays
- Contribution to health through the OpenUp platform
- Future Bens - Exclusive access to sustainable, healthy products
- Social events
- Training, development, and certifications
- Global annual DEPT® Cares Month
About the Company
- DEPT® is a Growth Invention company focused on helping ambitious brands grow faster.
- We operate at the intersection of technology and marketing, with over 4,000 specialists.
- Our services span Brand & Media, Experience, Commerce, CRM, and Technology & Data.
- We are 50|50 tech and marketing, partner-led, and first to move.
- Clients include Google, Lufthansa, Meta, eBay, and OpenAI.
- We have been a certified B Corp and Climate Neutral since 2021.
- Our culture is built on three values: better together, relentlessly curious, and get sh*t done.
- We offer the freedom to explore, space to collaborate, and trust to make an impact.
Equal Opportunity
- We take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive.
- We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
- We encourage applications even if you don't meet every qualification.
- We believe in giving everyone a fair chance to shine.
- We accommodate reasonable adjustments to support candidates throughout the recruitment process.