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About the Role

This role supports the People team by providing HR advice to leaders and colleagues, focusing on commercial viability, legal compliance, and fostering a positive workplace culture. It involves coaching managers, leading HR lifecycle processes, and acting as the Sage People system expert to ensure a great colleague experience.

Responsibilities

• Act as the first point of contact for day-to-day HR queries, providing accurate, timely, and commercially balanced advice across the full employee lifecycle.
• Coach, guide, and support leaders on Employee Relations matters, ensuring advice is legally sound, commercially balanced, and supportive of the DCA culture.
• Provide general HR advice and guidance on policy interpretation, terms and conditions, and best practice.
• Identify trends in Employee Relations issues and make recommendations to address the root cause.
• Lead on the colleague change and leavers process, including related administration and system updates.
• Identify and drive continuous improvement through people process development and automation.
• Support the maintenance of template documents for leaders.
• Support the development of a colleague self-serve model through Sage and the creation of FAQs and 'How to guides'.
• Support the design and delivery of local and organization-wide engagement and culture projects.
• Undertake any other tasks as required by the business or line manager.

Requirements

• Experience providing Employee Relations advice to leaders in a HR/People Advisor role.
• Experience working with Sage People (HR/Payroll system).
• Broad knowledge of HR employee life cycle activities.
• Good working knowledge of employment law.
• Ability to build strong, trusting working relationships with peers and stakeholders.
• Ability to coach and influence others to reach a desired outcome.
• Ability to work on several projects simultaneously and prioritize effectively.
• Good written and verbal communication skills.
• Confident using digital tools and HR systems, with a willingness to learn new software.
• Desire to learn and grow within HR.
• CIPD qualified or working towards (Level 5 or equivalent professional experience) is desirable.
• Experience of payroll processes and administration is desirable.
• This post is subject to satisfactory DBS and reference checks.

Skills

• Sage People system expertise
• Employee Relations advice
• HR policy interpretation
• HR system administration
• Process development
• Automation
• Digital tools
• Communication skills

Location

• London

Work Type

• Hybrid Working
• 12 month maternity cover

Experience Level

• Mid-level

Education Level

• CIPD Level 5 or equivalent professional experience (desirable)

Salary/Compensations

• £40,000 - £45,000 per annum

Benefits

• Doctor Care Anywhere subscription for employee and 5 loved ones
• Company Bonus
• 25 Days Holiday + Bank Holidays
• Birthday Day Off
• Option to buy up to 5 additional annual leave days
• Charity Days
• Enhanced Maternity and Paternity Pay
• Bike2Work Scheme
• Cross-Team Collaboration Opportunities
• Development Opportunities
• 30-Day Work Abroad Allowance

About the Company

• Doctor Care Anywhere (DCA) is the UK's largest private provider of telehealth services, working with insurers, healthcare providers, and corporate customers.
• DCA is committed to delivering the best patient experience and clinical care through digitally enabled, joined-up, evidence-based pathways.
• DCA's strategic ambition is to be the UK market leader in digitally enabled primary care.
• DCA is committed to safeguarding and promoting the welfare of its patients.

Equal Opportunity

• Doctor Care Anywhere is an equal opportunity employer.
• We're committed to creating an inclusive environment for all employees.