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About the Role

The Director of Operations leads and executes core operational functions, including Loan Servicing and Deposit Operations, ensuring accuracy, efficiency, and compliance. This role serves as a key partner to the Head of Operations & Integration, managing business-as-usual operations, issue resolution, and team leadership while fostering a culture of continuous improvement and operational excellence.

Responsibilities

• Lead and oversee daily operations across Loan Servicing and Deposit Operations, ensuring accuracy, timeliness, and adherence to service level expectations.
• Serve as the primary escalation point for operational issues, incidents, and risk events, ensuring timely resolution.
• Ensure compliance with audit, regulatory, and internal risk management standards; oversee responses to audits, exams, and remediation efforts.
• Maintain and strengthen internal controls to minimize operational risk and financial loss.
• Develop, coach, and lead managers and teams; drive a culture of accountability, engagement, and continuous improvement.
• Identify and implement process improvements, automation opportunities, and efficiency initiatives.
• Partner with Technology and business units to support system enhancements and operational transformation initiatives.
• Monitor operational performance metrics and implement actions to improve outcomes.
• Translate strategic priorities into actionable operational plans and ensure consistent execution.
• Support budget management, cost control, and productivity improvements.
• Demonstrate the standards and principles of the Five Star Bank experience in every interaction with stakeholders.

Requirements

• 10+ years of progressive leadership experience in banking operations, including managing multiple teams.

Skills

• Strong leadership and team development skills
• Excellent verbal and written communication skills
• Strong operational and process management expertise
• Advanced analytical and problem-solving skills
• Strong organizational skills with ability to manage multiple priorities
• Deep understanding of banking operations
• Strong risk and control orientation
• Ability to lead change and continuous improvement
• Strong collaboration skills
• Proficiency in Microsoft Office and banking systems

Work Type

• Flexible Hybrid Work Schedule

Experience Level

• 10+ years of progressive leadership experience

Education Level

• Bachelor’s Degree in Business, Finance, or related field

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account(s)
• Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity, Legal Insurance & Personal Accident
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement Program
• Star Volunteer Program
• Employee Banking and Financial Perks
• Paid Time Off (PTO)
• Company Paid Holidays