Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Drive the transformation of international Collections Operations by managing strategic initiatives and leading complex, cross-functional projects focused on measurable operational improvements and sustainable business impact.
Responsibilities
- Manage and develop an international portfolio of strategic transformation and operational excellence initiatives within the Collections environment.
- Identify, prioritize, and implement automation, AI, and process optimization measures across Collections and Customer Service processes to sustainably improve operational KPIs and business results.
- Establish and manage effective governance structures, including priorities, risks, dependencies, and stakeholders across various countries and functions.
- Analyze relevant KPIs, derive data-based recommendations, and create management reports and decision proposals.
- Independently lead strategic, cross-functional projects and collaborate closely with international stakeholders for successful transformation agenda implementation.
Requirements
- Successfully completed degree in Business Administration, Information Systems, Finance, Engineering, or a comparable qualification.
- Several years of experience in independently leading complex, cross-functional projects and transformation initiatives, preferably in an international Operations or Customer Service environment.
- Proven experience in successfully implementing efficiency, automation, digitalization, or AI initiatives, with a strong understanding of KPI-based management.
- Confident demeanor and strong communication and stakeholder management skills, with the ability to present complex topics appropriately to the audience, facilitate decisions, and align diverse interests in international matrix organizations.
- Experience in the Collections environment and a solid understanding of operational Customer Service processes, ideally including front and back office processes, automation, and digital customer interactions.
- Fluent German and English language skills.
Skills
- Operational Excellence
- Transformation Management
- Project Management
- Process Optimization
- Automation
- Artificial Intelligence (AI)
- KPI Management
- Stakeholder Management
- Data Analysis
- Reporting
- Collections Operations
- Customer Service Processes
Location
- Berlin
- Verl
- Münster
Work Type
- Hybrid
- Full-time
- Permanent
Experience Level
- Senior
Education Level
- Degree in Business Administration
- Degree in Information Systems
- Degree in Finance
- Degree in Engineering
- Comparable Qualification
About the Company
- Riverty is part of the family-owned Bertelsmann Group, an established and entrepreneurial entity in a dynamic industry.
- We enable flexible payment options across various industries, simplify financial management for well-known brands, and help individuals manage debt and achieve financial security.
- We are shaping FinTech by ensuring people and businesses stay in flow with payment processes they don't have to worry about, using empathy, modern technology, and data-driven insights.