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About the Role

Cohere is seeking an experienced Engineering Program Manager to join their customer-facing Engineering Program Management team. This role offers the opportunity to shape Cohere's operations, collaborate with LLM experts, work directly with strategic customers, and act as the technical voice of Cohere for clients. The position involves making high-impact contributions to a fast-growing company, product, and culture.

Responsibilities

Provide clear, timely, and objective communication across the tech organization, Cohere teams, leadership, and strategic customers/external partners.
Break down complex issues into strategies, driving engineering alignment with product, business, and marketing while fostering collaboration.
Create and manage program/project schedules, identify dependencies, manage risks, and drive organizational alignment.
Ensure on-time delivery, identify development needs, and establish checkpoints for status updates.
Proactively identify and resolve issues, coordinate cross-functional dependencies, and prioritize impacts to schedule and product quality.

Requirements

At least 5 years of experience as an Engineering or Technical Program Manager.
At least 2 years in customer-facing technical delivery and operations focused on enterprise-grade AI software/solutions.
Problem-focused with a passion for customer success.
Detail-oriented and extremely self-organized.
Ability to enable people and teams, with excellent skills in capturing detailed notes/action items and tracking progress.
Strong bias for action and execution focus.
Experience working with cross-functional teams to ship technical products, services, or solutions to customers.
Ability to independently own tracking and reporting across multiple work-streams with owners in different time zones.
Comfortable holding leaders and individual contributors accountable.
Assertive yet diplomatic, with a proactive approach to follow-ups for meeting deadlines.

Skills

LLM training or optimization knowledge/experience (key differentiator)

Location

Toronto
London
New York City
San Francisco
Montreal
Paris
Berlin
Seoul
Remote

Work Type

Full-Time
Remote-friendly

Experience Level

5+ years as an Engineering or Technical Program Manager
2+ years in customer-facing technical delivery and operations

Benefits

Weekly lunch stipend of $75/£75 or equivalent
Full health and dental benefits
Separate budget for mental health
RRSP matching, 401K, Pension Scheme
100% Parental Leave top-up for up to 6 months
Annual enrichment benefits (Arts & culture, fitness/wellness, quality time, workspace improvement)
Education & learning stipend (conferences, courses, coaching)
6 weeks of paid vacation (30 working days)
Budget for traveling to other offices
Annual company offsite
Co-working benefit for remote employees
$500 home office stipend

About the Company

Cohere is the leading security-first enterprise AI company.
Builds cutting-edge foundation AI models and end-to-end products designed to solve real-world business problems.
Trains and deploys frontier models for enterprises building AI systems.
Believes their work is instrumental to the widespread adoption of AI.
A team of researchers, engineers, designers, and more, passionate about their craft.
A global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul.

Equal Opportunity

Strives to create an inclusive work environment for all.
Welcomes applicants from all backgrounds.
Committed to providing equal opportunities.
Provides accommodations during the recruitment process upon request.