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About the Role

As a Store Manager I or II, you will gain supervisory experience managing overall operations at a low or lower complexity store. You will learn to drive success, understand business operations, and develop teams. This role requires performing all functions of a store team member and owning the business by driving sales, modeling service, and delivering operational excellence. These experiences will equip you for managing higher volume stores with larger teams.

Responsibilities

Understand and model FedEx Office values to customers and team members.
Coach and teach your team, ensuring they have the necessary tools and information to support company goals.
Collaborate with your supervisor to create solutions for business, complex customers, host partnerships, and commercial sales.
Ensure an exceptional store experience that engages and retains customers and team members, supporting the FedEx brand.
Utilize FedEx Office tools to select, train, develop, retain, and performance manage direct reports.
Interact with your supervisor for guidance, coaching, direction, and to escalate issues.
Understand and execute operational and store sales activities to exceed financial and customer experience targets.
Perform daily job duties including accounts receivable, inventory reports, daily sales recaps, and bank deposits.
Take ownership of store controls, including Standard Operating Procedures, financials, safety, security, scheduling, and compliance.
Utilize Quality Improvement tools to enhance the business, share ideas, and innovate.
Be flexible with your schedule, as work hours are based on business needs and store operating hours.
Perform other duties as needed or required.

Requirements

High school degree or GED required.
2+ years of related experience (e.g., retail, service, hospitality, military).
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.
Ability to work alone in the store at times.
Ability to stand during the entire shift, excluding meal and rest periods.
Ability to move and lift 55 pounds.
Ability to bend/twist at the waist and knees on a consistent basis.
Ability to travel as required for customer, vendor, or team member meetings, or other business necessities.
Ability to communicate effectively with customers, vendors, and other team members.
Ability to perform work activities requiring cooperation and instruction on a consistent basis.
Ability to function in a fast-paced environment, managing multiple priorities on a consistent basis.
Ability to maintain attention and concentration for extended periods on a consistent basis.
Ability to work with minimal supervision.
Ability to report regularly to work and maintain established business hours on a consistent basis.

Skills

Microsoft Office Suite (Word, PowerPoint, Outlook, Excel)

Work Type

Full-time

Experience Level

2+ years of related experience
Prior supervisory experience preferred

Education Level

High school degree or GED
Associate's Degree or some college preferred

Salary/Compensations

$28.45 - $36.23/hr

Benefits

Health insurance
Vision insurance
Dental insurance
Retirement plan
Tuition reimbursement

About the Company

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
Suggests areas for improvement in internal processes along with possible solutions.
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.

Equal Opportunity

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act.
The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.