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About the Role

This role is crucial for providing customers with the highest quality service by ensuring the timely release and movement of freight/cargo through consistent customer service and problem resolution.

Responsibilities

• Provide impeccable customer service.
• Prepare, analyze, and submit documentation to U.S. Customs, agents, and clients in accordance with all applicable laws and regulations.
• Anticipate, identify, and resolve problems that could delay freight movement.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure service requirements are exceeded.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Obtain payment on delinquent accounts and complete accounting adjustment forms.
• Resolve billing issues and coordinate post-entry activity.
• Complete accurate data input or corrections into computer files.
• Perform root cause analysis as directed by the Account Administrator.
• Coordinate post-entry activities on behalf of the customer.
• Manage the entry verification process.
• Access client systems as necessary.
• Correspond with business partners via written, phone, or email.
• Produce operational trend reports.
• Keep business partners informed of the exception process.
• Receive and respond to pre-alerts as needed per customer SOP.
• Maintain general knowledge of FedEx products and services.
• Interact with customers, internal staff/departments, and management.
• Support Account Administrators with account management activities.
• Perform entry reconciliation as needed.
• Develop and maintain strong relationships with customer's front-line personnel.
• Facilitate entry processing and exception resolution.
• Perform other duties as assigned.

Requirements

• HS Diploma or GED required.
• 12 months of brokerage or transportation experience and/or customer service experience required.
• MS Office, Outlook, and office equipment proficiency required.
• Excellent communication skills, verbal and written.
• Organizational Skills.
• Inter-personal skills.
• Problem solving Skills.
• Ability to handle high volume of work.
• Ability to handle time-sensitive work.
• Ability to work independently with minimum supervision.
• Detail oriented.
• Knowledge in HTS classification & familiar with the harmonized tariff system.
• Knowledge of U.S. Customs regulations & other federal regulations and requirements.

Skills

• Customer Service
• Documentation Preparation
• Problem Resolution
• Relationship Management
• Banking
• Letter of Credit Resolution
• Billing Issue Resolution
• Data Entry
• Root Cause Analysis
• Entry Verification
• System Access
• Communication
• Report Production
• Exception Handling
• Account Management
• Entry Reconciliation
• HTS Classification
• Harmonized Tariff System
• U.S. Customs Regulations
• Federal Regulations

Work Type

• Full-time

Experience Level

• 12 months of brokerage or transportation experience and/or customer service experience

Education Level

• HS Diploma or GED

Salary/Compensations

• 23.25 - 32.55 USD Hourly

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Retirement plan
• Tuition reimbursement
• Paid Training Provided

About the Company

• FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world.
• They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

Equal Opportunity

• FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
• Know Your Rights
• Pay Transparency
• FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00).
• FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.