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About the Role

This Dual Rate Security Supervisor role involves primary duties as a Security Officer/Officer II and secondary duties as a Security Supervisor. The primary role focuses on protecting Seneca Gaming Corporation property, guests, and team members while ensuring excellent guest service. The secondary role involves supervising Security Ambassadors and Security Officers/Officer IIs, ensuring they meet expectations in guest service, compliance, and safety, and providing on-the-job direction.

Responsibilities

Ensure the safety of guests and team members on Seneca Gaming Corporation premises.
Possess a complete working knowledge of the Security Ambassador position.
Assist guests and team members and respond to critical situations.
Utilize outstanding verbal communication skills to resolve or diffuse difficult situations.
Conduct continual observation and patrolling of all areas of Seneca Gaming Corporation properties.
Work any designated or assigned posts and complete all duties within guidelines.
Successfully complete CPR/First Aid Training Course and any other required training.
Report any violations detrimental to Seneca Gaming Corporation to the Security Supervisor.
Ensure the integrity of all slot, sportsbook areas, and table games.
Perform Class III related duties such as asset transfers, Table Fills, slot/jackpot escorts, Card and Dice verification and destruction.
Adhere to all compliance requirements from Seneca Gaming Corporation and regulatory agencies.
Assist in internal or external investigations.
Maintain the strictest confidentiality regarding the Security Department and other confidential information.
Maintain a current understanding of information security policies, including the Seneca Gaming Corporation Acceptable Use Policy.
Provide exceptional guest service and communicate in a pleasant, friendly, and professional manner.
Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
Complete all required SGC Training programs within nine months of employment.
Attend all necessary meetings.
Complete incident reports as assigned by Security Management.
Provide direction to Ambassadors and/or Security Officers on applicable incidents or situations.
Maintain a professional attitude and demeanor that inspires subordinates and fosters a positive work environment.
Develop, mentor, and train enrolled Seneca Nation members for future career paths.
Approve and submit all activity, incident reports, logs, and reports generated by Security personnel.
Maintain an accurate inventory of all equipment used by the Security Department.
Maintain an accurate inventory of all assigned keys and ensures key control policies are followed.
Complete required post-accident/reasonable suspicion drug and alcohol testing.
Act as Supervisor to regular security personnel, including assignment and scheduling, tracking attendance, providing additional security as needed, ensuring paperwork completion, reporting rule breaches, enforcing policies, and issuing disciplinary action.
Maintain the chain of command, ensuring subordinates are informed and supervisors are updated on developments.
Assist Security Ambassadors and Security Officers/Officer IIs in their regular duties, acting in their positions when needed.
Build, instill, and maintain a fair and equitable work environment.
Have a firm working knowledge of roles of all Security personnel for emergency situations and emergency plans/protocols.
May be required to assist in hiring duties for the Security Department.
Provide testimony in court when required.

Requirements

Must be 18 years of age or older upon employment.
High school diploma or equivalent required.
Meets the minimum qualifications/requirements of primary position (Officer or Officer II).
Preference given to candidates with leadership experience in Security, Law Enforcement, Military, or Hospitality.
Must be able to use approved software programs for Security duties (e.g., report writing, Dispatch) and programs like Word and Excel.
Must possess an understanding of legal ramifications and implications of various employee and customer actions.
Must have proven guest service experience.
Must be able to work in an intense and fast-paced environment requiring a high degree of concentration.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Adequate manual dexterity to operate office equipment.
Light lifting required.
Occasional travel may be required.
Must be able to effectively understand and communicate to candidates and employees.
Must be able to stand, walk, and move through all areas of the casino.
Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Skills

Guest service
Verbal communication
Conflict resolution
Observation
Patrolling
CPR/First Aid
Information security
Leadership
Report writing
Diplomacy
Tact

Location

Seneca Gaming Corporation properties

Work Type

Full-time
24-hour schedule

Experience Level

Officer
Officer II
Security Supervisor
Leadership experience preferred

Education Level

High school diploma or equivalent

Salary/Compensations

$24.40 starting rate
Compensation is negotiable based on experience and education.

About the Company

Seneca Gaming Corporation