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About the Role
Lead a cross-functional squad to discover, design, and deliver initiatives that improve customer and broker experiences, increase operational efficiency, and enable faster, better, and more transparent lending decisions. Own a portfolio of transformation initiatives focused on removing friction, automating manual processes, and creating scalable solutions to support bank growth.
Responsibilities
- Own the delivery roadmap for lending transformation initiatives, ensuring alignment with customer outcomes, regulatory requirements, and business objectives.
- Own the product backlog and prioritization framework for assigned lending journeys and capabilities.
- Define product requirements and acceptance criteria in partnership with business and technology stakeholders.
- Act as a product owner for assigned initiatives through delivery and adoption.
- Lead the end-to-end discovery, design, and delivery of improvements across lending journeys, operational processes, and technology platforms.
- Identify and develop opportunities to improve customer, broker, and colleague experiences through customer research, journey analysis, and data-driven insights.
- Drive process simplification, automation, and operational efficiency initiatives that support scalable business growth.
- Facilitate cross-functional collaboration across Product, Operations, Credit, Commercial, Technology, Risk, and Compliance to deliver agreed outcomes.
- Prioritize initiatives based on customer value, business impact, risk considerations, and technical feasibility, balancing short-term delivery with long-term strategic goals.
- Monitor and optimize the performance of products and change initiatives through KPIs, management information, and continuous improvement activities.
- Ensure solutions deliver good customer outcomes, comply with regulatory requirements, and contribute to a culture of continuous improvement across the organization.
Requirements
- Demonstrable experience delivering product, process, or transformation initiatives within a banking, lending, or fintech environment.
- Experience leading cross-functional teams to deliver measurable customer and business outcomes.
- Experience working with operational, commercial, credit, and technology stakeholders to deliver change.
- Experience operating within a regulated financial services environment.
- Strong understanding of product management, customer journey mapping, prioritization, and delivery practices.
- Ability to analyze customer, operational, and performance data to identify improvement opportunities.
- Knowledge of agile delivery frameworks and associated tooling, ideally Jira and Confluence.
- Knowledge of regulatory requirements affecting lending products and customer outcomes.
Skills
- Product Management
- Agile
- Change Management
- Specialist property finance
- Bridging lending
- Commercial lending
- Buy-to-Let lending
- Fast-growth digital banking
- Fintech
- Mambu
- nCino
- Automation
- Workflow optimization
- AI-enabled initiatives
- UX/UI principles
- Digital customer experience design
- AI tools and trends
- Agentic AI applications and use cases
- Specialist property lending markets
- Broker distribution models
Location
- Hybrid
Work Type
- Fixed term contract
- Hybrid Working
- Work From Anywhere
Experience Level
- Mid-level
Education Level
- Product Management certification
- Agile certification
- Change Management certification
Salary/Compensations
- £80,000 - £95,000
Benefits
- Competitive Time Off
- Generous annual leave plus bank holidays
- Up to 6 weeks per year to work remotely
- Learning & Development opportunities
- Hybrid working model (3 days in office, 2 days remote)
- Private Medical Care with Vitality
- Enhanced Pension Scheme
- Maternity, Paternity & Adoption Pay
- Discretionary Company Bonus
About the Company
- Recognise Bank is a modern business bank established in 2017 to support UK SMEs with tailored lending and savings solutions.
- Founded by experienced business owners, the bank aims to challenge traditional banking by offering flexibility, understanding, and practical support.
- Received banking license in 2021 and has built a loyal customer base and a strong, diverse team.
- Vision is building stronger futures with bespoke financial solutions.
- Works closely with UK SMEs and individuals to unlock potential through smart, flexible lending and savings products.
- Values include: Can do, will do; Be brilliant; Do the right thing; Make a difference.