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About the Role

As the first point of contact, you’ll deliver inclusive, high-quality customer experiences while helping people choose the right insurance for their needs. You’ll complete a 12-week full-time, in-office training program before transitioning to hybrid working.

Responsibilities

• Deliver exceptional customer experiences in a structured inbound contact centre environment
• Identify customer needs and recommend tailored insurance solutions with appropriate cover and protection
• Clearly explain policy options, benefits, and pricing to support confident decision-making
• Maintain and update customer policies and information accurately while efficiently resolving enquiries and handling objections with professionalism

Requirements

• Previous customer-facing experience (e.g., sales, hospitality, retail, or call centre) is highly valued.
• Strong customer focus with a high level of empathy and ability to build rapport quickly
• Confident using multiple systems with solid IT literacy and attention to detail
• Resilient and adaptable in fast-paced environments, with a commitment to continuous learning and feedback
• Ability to work to KPIs while maintaining high-quality customer outcomes

Location

• Bidjigal country (Hurstville)

Work Type

• Permanent
• Part-time
• Hybrid

Benefits

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

About the Company

• NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years.
• Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.
• As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.
• We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
• We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.