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About the Role

As an Indigenous - Customer Service Representative at NRMA Insurance, you'll be part of the largest general insurance group in Australia and New Zealand. This role offers professional growth, cultural and ceremonial leave, and a safe, supportive environment. IAG is dedicated to reconciliation and enhancing career opportunities for Indigenous employees.

Responsibilities

• Deliver positive, inclusive customer experiences in a structured inbound contact centre environment
• Understand each customer’s needs and recommend tailored insurance options that provide the right level of cover and protection
• Clearly explain policy options, benefits, and pricing to help customers feel confident in their decisions
• Accurately update customer information and policies while resolving enquiries and navigating conversations with care and professionalism

Requirements

• Previous customer-facing experience (e.g. sales, hospitality, retail, or contact centre) is highly valued
• A strong customer focus, with empathy and the ability to build rapport quickly
• Confidence using multiple systems, with solid digital skills and attention to detail
• Resilience and adaptability in a fast-paced environment, with an openness to learning and feedback
• The ability to work towards KPIs while maintaining high-quality customer outcomes
• You identify as Aboriginal and/or Torres Strait Islander
• This role is a designated role and only available to a person that identifies as Aboriginal and/or Torres Strait Islander.
• This role has been created as a special measure to promote equal opportunities for Aboriginal and Torres Strait Islander people in accordance with relevant equal opportunity legislation.
• For the purposes of New South Wales, IAG has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) to designate, advertise and recruit roles for Aboriginal and Torres Strait Islander persons.

Skills

• Digital skills
• Attention to detail
• Empathy
• Ability to build rapport quickly

Location

• Bidjigal country (Hurstville)

Work Type

• Permanent
• Part-time
• In-office training
• Hybrid working

Benefits

• Cultural leave options include Sorry Business, NAIDOC Week, and public holiday swaps.
• Indigenous Employee Network Group (ENG), dedicated development opportunities and Mob to Mob support.
• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

About the Company

• IAG is the largest general insurance group in Australia and New Zealand.
• IAG is dedicated to reconciliation and enhancing career opportunities for our Indigenous employees, proudly supporting this journey for years.
• As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.
• We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
• We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Equal Opportunity

• We invite Aboriginal and Torres Strait Islander peoples to join NRMA Insurance and our community.
• This role is a designated role and only available to a person that identifies as Aboriginal and/or Torres Strait Islander.
• This role has been created as a special measure to promote equal opportunities for Aboriginal and Torres Strait Islander people in accordance with relevant equal opportunity legislation.
• For the purposes of New South Wales, IAG has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) to designate, advertise and recruit roles for Aboriginal and Torres Strait Islander persons.