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About the Role

Greet and escort guests to rooms, assist with luggage, provide information about property amenities and local attractions, and arrange transportation. Ensure guest satisfaction by anticipating needs and providing excellent service.

Responsibilities

• Greet and escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Identify and explain room features to guests.
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Supply guests with directions.
• Arrange transportation for guests/visitors.
• Record advance transportation requests.
• Communicate parking procedures to guests/visitors.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Maintain awareness of undesirable persons on property premises.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats.
• Move at a speed required to respond to work situations.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Move, lift, carry, push, pull, and place objects weighing in excess of 75 pounds with assistance.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No certifications required.

Skills

• Guest service
• Communication
• Professional appearance
• Teamwork

Experience Level

• Entry Level

Education Level

• High School Diploma

Benefits

• Health care benefits
• Retirement benefits
• Earned paid time off and/or sick leave
• Life insurance
• Disability coverage
• Other life and work wellness benefits

About the Company

• Marriott International is a dedicated equal opportunity employer.
• The Luxury Collection Hotels & Resorts offers authentic experiences in over 120 properties in more than 35 countries.
• The brand has over 100 years of experience, starting with the Italian CIGA brand in 1906.
• Each hotel and resort is a unique expression of its locale, offering a portal to the destination’s cultural charms and treasures.
• Joining The Luxury Collection means joining a portfolio of brands with Marriott International.

Equal Opportunity

• Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.