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About the Role

As a General Manager, you will bring leadership, vision, and an entrepreneurial spirit to your boutique, driving a dynamic and client-centric environment. With a people-first approach, you will develop a strong business strategy that touches on People, Product, and Planet, guiding your team to success through empathy, empowerment, and expert coaching. You will lead by example, fostering a culture of confidence, growth, and excellence that inspires your team to achieve their full potential. In this role, you will own your business as if it were your own, creating strategies that drive key performance metrics, building long-term client relationships, and ensuring seamless store operations. From talent recruitment and development to high-level clienteling and operational expertise, you will be at the heart of everything that makes your boutique thrive.

Responsibilities

Lead with vision by fostering a high-performing, positive team culture that drives engagement, collaboration, and retention.
Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.
Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity.
Lead clienteling initiatives by demonstrating how to build meaningful, lasting relationships that elevate the in-store experience and drive customer loyalty.
Drive key performance indicators (KPIs), including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.
Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.
Ensure seamless operations across both front and back-of-house, managing processes with precision and attention to detail to optimize store efficiency.
Oversee and participate in daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow.
Leverage resources provided by corporate partners, serving as a key liaison between headquarters and your boutique to align strategies and maximize business success.
Implement corporate initiatives effectively, adapting them to meet the specific needs of your team and store while driving overall performance.

Requirements

2-3+ years of prior supervisory experience, preferably in luxury retail management.
Prior experience managing in a commission environment is a plus.
Prior merchandising experience.
A natural leader with strong coaching, communication, and people development skills.
Passionate about client relationships and creating a high-touch, personalized shopping experience.
Results-driven and strategic in decision-making, with a focus on achieving KPIs.
A strong recruiter who attracts top talent to build a high-performing team.
Achieve talent acquisition targets including open to hire percentage and hiring speed.
Achieves staff turnover goals.
Highly organized, adaptable, and solutions-oriented in managing store operations.
A brand ambassador who embodies SMCP’s core values and vision for modern luxury.
Flexible availability, including evenings, weekends, and holidays, is required.
Fully versed in front and back of house.

Skills

Leadership
Vision
Entrepreneurial spirit
Business strategy
Empathy
Empowerment
Coaching
Talent recruitment
Talent development
Clienteling
Operational expertise
Communication
People development
Client relationships
Strategic decision-making
Merchandising

Location

Bloomingdale's Garden City, NY

Work Type

Full-time

Experience Level

2-3+ years of prior supervisory experience

Salary/Compensations

$85,000—$95,000 USD

Benefits

50% shopping discount
Seasonal wardrobe offering
Seasonal clothing allowance
Cell phone contribution
Comprehensive health coverage
Dental coverage
Life coverage
Disability coverage
Employer-matched 401(k) with immediate 100% vesting
Paid time off (vacation, holidays, sick time, personal days)
Paid parental leave
Pet benefits
Employee Assistance Program (EAP)
MAVEN Family Planning
Extensive product knowledge training
Industry insights
Monthly and Seasonal Bonus Incentive Plan
Mentorship
Professional development support

About the Company

SMCP embodies the essence of Parisian elegance with its renowned brands, Sandro and Maje.
SMCP is committed to accessible luxury, bringing high-fashion designs and sustainability together.
SMCP operates in over 47 countries and is financially stable with a strong and experienced senior leadership team.
SMCP's culture thrives on engagement, inclusivity, and corporate social responsibility.
SMCP aims to meet ambitious sustainability goals by 2030.
SMCP collections reflect the dynamic interplay of casual elegance and evening sophistication.
SMCP is a forward-thinking company where innovation and sustainability come together.
SMCP focuses on growth, stability, and prioritizing internal mobility for its people.
SMCP offers a culture that fosters creativity, engagement, and meaningful career opportunities.
SMCP collections from Sandro and Maje blend timeless Parisian style with a contemporary edge.
SMCP is an evolving story where passion, creativity, and sustainability are at the forefront.
SMCP is shaping the future of fashion with a strong foundation of growth, stability, and engagement.