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About the Role

Guest Arrival Experts are empowered to move about their space and do what needs to be done, whether processing operational needs, addressing guest requests, completing reports, or sharing local highlights. They make transactions feel like part of the experience, ensuring guests have a memorable arrival and departure.

Responsibilities

• Deliver a wide range of services that guide guests through their arrival and departure experiences.
• Process operational needs.
• Address guest requests.
• Complete reports.
• Share highlights of the local area.
• Create a safe workplace.
• Follow company policies and procedures.
• Maintain confidentiality.
• Protect company assets.
• Uphold quality standards.
• Ensure uniform, personal appearance, and communications are professional.
• Stand, sit, or walk for an extended time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Move, lift, carry, push, pull, and place objects weighing more than 75 pounds with assistance.

Requirements

• No related work experience.
• No supervisory experience.

Work Type

• Full-time

Education Level

• High school diploma or G.E.D. equivalent.

About the Company

• W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.