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About the Role

We are seeking a driven and commercially focused CCaaS Business Development Manager to accelerate the growth of Gamma’s customer experience and contact centre portfolio across the UK market. This role is instrumental in driving new business opportunities through channel partners and direct customer engagements, positioning Gamma as a trusted advisor in the customer experience space. You will collaborate with internal sales teams, partners, vendors, and technical specialists to identify opportunities, develop winning propositions, and support customers in transforming their contact centre environments.

Responsibilities

Drive sales growth and revenue generation for Gamma's CCaaS portfolio across new and existing customers.
Develop and execute business development strategies to increase market share and pipeline opportunities.
Build and maintain strong relationships with channel partners, strategic customers, and key stakeholders.
Identify customer challenges and align Gamma's customer experience solutions to deliver business value.
Support the wider sales community with CCaaS expertise, solution positioning, and competitive differentiation.
Deliver customer presentations, product demonstrations, and commercial proposals.
Collaborate with marketing teams on campaigns, events, webinars, and lead generation initiatives.
Manage opportunities through the sales cycle, from qualification through to contract signature.
Maintain a strong understanding of market trends, competitors, and emerging technologies within the CCaaS and CX space.
Collaborate with vendor and technology partners to maximise joint opportunities and drive growth.
Provide accurate pipeline forecasting and reporting through CRM systems.

Requirements

Proven experience in a Business Development, Sales Specialist, or Account Management role within the telecommunications, UCaaS, CX, or CCaaS sector.
Strong knowledge of Contact Centre as a Service platforms and customer experience technologies.
Experience selling through indirect channels, partners, or managed service providers is highly advantageous.
Demonstrable track record of achieving and exceeding revenue targets.
Strong consultative sales and relationship management skills.
Ability to engage and influence stakeholders from operational managers through to C-suite decision makers.
Commercially astute with excellent negotiation and opportunity management capabilities.
Excellent presentation, communication, and networking skills.
Ability to translate technical solutions into compelling business benefits.
Experience with leading CCaaS platforms such as Genesys, Five9, NICE, Talkdesk, Content Guru, Amazon Connect, or similar is desirable.
Understanding of UCaaS, Microsoft Teams telephony, and wider customer engagement ecosystems is desirable.
Knowledge of cloud communications and digital transformation programmes is desirable.
Eligible to work in the UK.
Pass a basic DBS check.

Skills

CCaaS
Customer Experience
Sales
Business Development
Account Management
Telecommunications
UCaaS
Consultative Sales
Relationship Management
Negotiation
Opportunity Management
Presentation
Communication
Networking
CRM

Location

Home based (UK)
Travel to client site

Work Type

Home based
Travel

Experience Level

Proven experience

Benefits

25 days annual leave + birthday
Subsidised private medical insurance
5.1% matched pension contributions
Enhanced parental leave
Life assurance and Income protection
Share save and incentive plans
Electric Vehicle and Cycle scheme
Employee discounts
Volunteer day

About the Company

At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.
We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.

Equal Opportunity

Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves.
We welcome applicants from all backgrounds, especially those underrepresented in our industry.
As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.