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About the Role

This role supports the Project & Training Specialist by performing daily system testing and product development support. Responsibilities include creating and maintaining training materials, procedure manuals, and rating/underwriting manuals, while maintaining a proficient knowledge of underwriting department business and procedures.

Responsibilities

• Execute comprehensive testing on both newly developed and existing products to ensure functionality, performance, and adherence to quality standards.
• Collaborate in identifying, diagnosing, and resolving issues discovered during the testing lifecycle.
• Partner with team members to maintain high standards of quality assurance throughout all phases of testing.
• Systematically analyze, organize, and document test results.
• Support defect management processes, including logging, tracking, and reporting issues using established tools.
• Develop and maintain clear, concise documentation for new processes, procedures, and testing protocols.
• Perform additional related duties and responsibilities as assigned to support project goals and team objectives.
• Assist with regression testing to validate that recent changes have not adversely impacted existing functionality.
• Support product upgrade testing to ensure seamless system enhancements.
• Maintain, review, and update Rating & Agency manuals, related materials, and underwriting documentation.
• Contribute to the development, refinement, and delivery of training materials to support team knowledge, consistency, and performance improvement.
• Maintain, review, and update training manuals, internal memos, and underwriting documentation.
• Assist in onboarding new team members by supporting system training initiatives.
• Provide administrative and documentation support to the Project & Training Specialist and Director of Underwriting.
• Monitor and track failed tasks related to third-party vendor activities, proactively identifying issues and supporting resolution efforts.
• Support the organization, maintenance, and continuous updating of SharePoint repositories.
• Performs other related duties as assigned by Project Specialist.

Requirements

• Bachelor’s Degree is preferred.
• Pursuit of AINS & API/AU Designation Required.
• Analytical mind and problem-solving aptitude.
• Ability to document and troubleshoot errors.
• Excellent communication skills, interpersonal skills.
• Attention to detail.
• Strong organizational skills with the ability to multi-task.
• Ability to set and meet deadlines.
• Efficient in Microsoft.
• Ability to use initiative and sound judgement to make decisions within established guidelines.
• Demonstrates a broad knowledge of insurance industry terminology and laws as it pertains to assigned area.
• Demonstrates the ability to learn general policies and procedures for underwriting insurance risk for all lines of business.
• Must work well both independently and in a team environment.

Skills

• System testing
• Product development support
• Training material creation
• Procedure manual maintenance
• Rating and underwriting manual maintenance
• Microsoft Office Suite
• SharePoint

Location

• WNY

Work Type

• Full-time

Education Level

• Bachelor’s Degree preferred
• AINS & API/AU Designation pursuit required

Benefits

• Health, Dental and Vision insurance
• Life Insurance
• Short- and long-term disability insurance
• Supplemental benefit and insurance options
• 401k with up to 6% company match
• Pension
• Generous PTO
• Profit share

About the Company

• Erie and Niagara is an established WNY company.