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About the Role

As a data professional for customer shop performance, you will conduct structured audits to identify user drop-off points in the purchase process, derive and test optimization measures through A/B testing. This role is central to our growth and involves taking over and independently developing an existing audit structure. You will discuss findings with brands and define next steps together, ensuring brands achieve greater success and growth.

Responsibilities

Analyze user behavior in online shops through shop and visitor behavior analysis to identify potential and blockages in the purchase process.
Utilize Google Analytics, Shopify Analytics, and other data sources to pinpoint issues within the customer journey.
Supplement quantitative data with qualitative insights from heatmaps, session recordings, customer service feedback, surveys, and social media comments to derive targeted conversion optimization measures.
Prepare findings compactly for immediate understanding and implementation by clients and account managers.
Use audits as a key sales tool to make the value of collaboration concretely visible to clients.
Act as a sparring partner for clients and teams, presenting analyses and collaborating on impactful roadmaps.
Conduct A/B tests to drive data-driven decisions, evaluate effectiveness, and derive ideas for continuous KPI optimization.
Maintain structured work, adhere to time budgets, follow clear processes, and proactively update project stakeholders.
Contribute new ideas, innovative methods, and creative approaches to establish and grow CRO as a distinct area within the company, with the potential to lead the team in the future.

Requirements

Completed university degree (Bachelor or Master).
Very good written and spoken German (min. C1).
Advanced English skills (min. B2).
Desire to independently develop an existing area and actively shape processes, tools, and structures.
Professional experience in e-commerce, ideally in data analysis, conversion rate optimization, or business intelligence.
Alternatively, experience as an e-commerce manager or founder of a brand is a strong foundation.
Experience working in an agency or team environment with established processes and reporting structures.
Proactive and self-motivated with a strong sense of initiative.
Structured work approach, efficient prioritization, and ability to manage multiple projects simultaneously.
Ability to communicate complex information clearly to relevant stakeholders.
Proficiency in Google Analytics and heatmap tools (e.g., Hotjar, Microsoft Clarity).
Ability to identify patterns in data and develop creative, actionable solutions.
Understanding of user behavior and UX, translating data insights into user experience improvements.
Experience with Shopify is a plus, but not required.

Skills

Data Analysis
Conversion Rate Optimization (CRO)
A/B Testing
Google Analytics
Shopify Analytics
Heatmap Tools (Hotjar, Microsoft Clarity)
User Behavior Analysis
UX Analysis
E-commerce
Business Intelligence
Data Visualization
Reporting
Project Management
Communication
Problem-Solving

Location

Remote (Germany-wide)
Cologne (Office option)
Berlin (Office option)

Work Type

Remote
Full-time

Experience Level

Professional experience in E-commerce
Experience in Data Analysis
Experience in Conversion Rate Optimization
Experience in Business Intelligence
Experience as E-commerce Manager
Experience as Brand Founder

Education Level

Bachelor's Degree
Master's Degree

Benefits

Direct impact and work with exciting clients.
Good onboarding and continuous development opportunities.
Responsibility and the chance to contribute own ideas.
Regular feedback sessions and training.
Opportunity to actively shape company growth.
Remote-first work environment with team spirit.
Access to offices in Cologne and Berlin.
Open and appreciative team culture.
Regular team events and team trips.
Monthly net subsidy for home office.
Latest Apple hardware provided.
Equipment allowance for optimal setup.
Company pension plan with 25% employer contribution.

About the Company

A leading Shopify expert agency with Platinum Partner status.
Builds and optimizes online shops for brands like OACE, fritz-kola, LFDY, and others.
Combines the ideals of a local shop with the modern e-commerce world.
Helps retailers compete online against giants like Amazon.
Encourages candidates who believe they are a good fit based on experience, attitude, or drive.

Equal Opportunity

We know that nobody fits 100% of every profile. If you believe that your experience, attitude, or drive makes you a good fit for us and the role – go for it!